IT Help Desk Support

Recruiter
TIME Appointments Ltd
Location
Felixstowe, Suffolk
Salary
20000.0000
Posted
15 Jun 2017
Closes
15 Jul 2017
Contract Type
Permanent
Hours
Full Time

Time Appointments are working on behalf of a fantastic client based in Felixstowe who are currently recruiting for an IT Help Desk Support Technician to join their team.

The ideal candidate will have a minimum of 1 years IT Support experience, or a genuine interest in building a career in an IT Support role.

Key Duties & Responsibilities:

  • Respond to requests for technical assistance in person, via phone and electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Log all help desk interactions (spice works)
  • Redirect problems to correct 2nd line support resource
  • Inform it manager of recurring problems
  • Supporting Microsoft and AD environments, telecoms (Avaya), O365 and MS Office, EDI and FTP, Mobile services and Telephone systems.

The successful candidate will ideally have at least 1 year experience within a technical support role. Knowledge of VMWare or Hyper-V would be advantageous.

Experience gained from within the Shipping industry would be beneficial, however not essential.

The working hours are Monday-Friday between 0900-1700 but candidates must be flexible around these hours if need be.

For further detail on this and other roles please make sure you visit our web-site now or call our team to discuss career opportunities available.