IT Help Desk Support

TIME Appointments Ltd
Felixstowe, Suffolk
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

Time Appointments are working on behalf of a fantastic client based in Felixstowe who are currently recruiting for an IT Help Desk Support Technician to join their team.

The ideal candidate will have a minimum of 1 years IT Support experience, or a genuine interest in building a career in an IT Support role.

Key Duties & Responsibilities:

  • Respond to requests for technical assistance in person, via phone and electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Log all help desk interactions (spice works)
  • Redirect problems to correct 2nd line support resource
  • Inform it manager of recurring problems
  • Supporting Microsoft and AD environments, telecoms (Avaya), O365 and MS Office, EDI and FTP, Mobile services and Telephone systems.

The successful candidate will ideally have at least 1 year experience within a technical support role. Knowledge of VMWare or Hyper-V would be advantageous.

Experience gained from within the Shipping industry would be beneficial, however not essential.

The working hours are Monday-Friday between 0900-1700 but candidates must be flexible around these hours if need be.

For further detail on this and other roles please make sure you visit our web-site now or call our team to discuss career opportunities available.