CRM Helpdesk Administrator - Farnham - Circa - £24k

We Work Recruitment Associates Ltd
Farnham, Surrey
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

CRM Helpdesk Administrator - Farnham - Circa - £24k

We are recruiting for this brand new role for our client that has come about due to the purchasing of a new system that looks after the management of some of their financial services and is used by the teams internally.

The system is one that has been purchased from an external provider and not created in-house.

In this role you will act as the first point of contact for staff who have any issues/queries with the system, need any reports running, or have any improvements to make.

This role will be the liaison between staff and the software provider, however will be required to provide first-line issues /queries or bug fixes before escalating.

We are looking for someone who has prior experience in a support / helpdesk environment, used to dealing with software issues. The role will also have a general operational element so would include general support to other departments where necessary.

Principal Responsibilities
• General day-to-day management of the internal loan management system, involving close liaison with the external provider, internal users and the Management team
• Respond to first-lines queries from internal staff regarding issues with the system, providing bug fixes where possible or escalating to the external provider where necessary
• Work closely with Management team regarding new development requirements for the system, creating technical specifications for the external provider and project managing the development through to completion
• Create bespoke management reports when requested using SQL and Crystal Reporting
• Formulate, suggest and implement improved operational processes and procedures in relation to the internal system
• Prepare and deliver training documentation for the system where necessary
• Provide additional administrative support to aid the daily business operations

Skills, Knowledge & Experience
• Experience of administering a Loan Management/CRM software
• Experience of working in a support helpdesk or first line support environment
• Excellent communication skills
• Ability to understand business needs and provide solutions
• Proven ability to work equally well alone or in a team
• Good prioritisation, administration and time-management skills
• Strong self-motivation and drive to meet KPIs and targets

• Proficient in the use of SQL Reporting or Crystal Reporting
• HTML or CSS coding experience would be advantageous
• Experience of working with Umbraco open source website CMS

Please get in touch ASAP for immediate interviews available!

This company offer excellent benefits, working environment and progression opportunities.