Parts Advisor

Recruiter
Ethero
Location
Stafford
Salary
£18000/annum Permanent
Posted
15 Jun 2017
Closes
15 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Due to expansion, my client Located in Stafford is looking for a Parts Advisor to join their growing team.
Hours: Monday to Friday 8am till 5pm Monday to Friday and one Saturday Morning in 4
Pay: £18k

Overall Responsibility
•To record, stock and replenish all parts required to fulfil the requirements of the Service Centre
•To accurately identify customer parts requirements and efficiently process the orders, while ensuring the highest level of customer satisfaction.
•Contribute to departmental compliance with company policies and industry guidelines
•To maintain stock levels of prescribed lines in the accessory shop.

Primary Tasks
Issue and Record Parts

1.Pick and allocate parts to Work Order jobs upon request from the Service Centre.
2.Manage customer parts and despatching to customers in their preferred method.
3.Recording the stock movement on Auto Pro, referencing the Job Number where appropriate
4.Keep customers informed if there are any delays or changes in the part specification/arrival
5.Field general enquiries and resolve or refer where necessary
6.Place orders for shop stock when instructed and stack shelves once received
7.Maintain an up to date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored.
8.Develop target times for supplier services (SLAs) and manage accordingly.
9.To ensure all transactions take place according to dealership policy.
10.To ensure the security of all monies received.
11.To maintain good relationships with all customers and their representatives
12.To maintain professional relationship with all suppliers

Replenish

1.Re-order stock when part quantity reaches minimum amount at point of picking
2.Check price is accurate on the system and amend if necessary
3.Put away deliveries (goods inward) or forward promptly to Service Centre if already requested.

Pricing and Payment

1.Raise invoice for Part, referencing the Job Number if going direct to the customer
2.Take payment ahead of despatch. Mark up retail on cost price (agreed percentage with SC Manager) and allow for despatch costs, also charges to the customer.
3.Update Goldmine Records with customer details

Housekeeping and Control

1.Maintain a tidy and organised parts department, especially the top 20 % of parts used.
2.Carry out accurate periodic stock checks, reconciling Auto Pro system.
3.To ensure all parts catalogues, manufacturers lists etc. updated and filed.
4.To ensure that all credit sales are made to an authorised signatory or approved account.
5.Ensure the correct recycling of all disposed and damaged items in line with environmental regulations.
6.Ensure all shelving and storage of parts are compliant with Health & Safety regulations
7.To maintain good helpful relationships with all customers both internal and external and their representatives.
8.To ensure the security of all cash and cheques received.
9.Ensure the Parts Co-ordinator is made aware and kept informed of any relevant issues.
10.To check all incoming goods and notify the Parts Co-ordinator of any differences when inspecting the incoming goods.
11.To assist technical staff and others in parts identification and parts ordering as required.

Core Skills

•Customer Facing both at counter and on phone as well as by email correspondence
•Attention to detail and strong administrative skills
•To have strong numeracy and literacy skills
•Parts systems experience
•To understand basic vehicle layout, function and location of parts

Development Needs

Ongoing personal development
Ongoing product development
NVQ Parts & Warehousing Level 3

If you are interested and wish to apply for this position, please do so by forwarding your CV or contact Sarah Turner on (Apply online only) for more details