Senior Network and Systems Engineer (2nd/3rd Line)

Recruiter
PN Cloud Solutions Ltd
Location
Cardiff, South Glamorgan
Salary
26000.0000
Posted
15 Jun 2017
Closes
15 Jul 2017
Contract Type
Permanent
Hours
Full Time

We are looking for a permanent Senior Network and systems engineer who can technically contribute to the full range of skills involved in third line support to critical systems with a minimum of 5 yrs. commercial experience. This role is to work in the operations team to install, support, maintain and develop all the Networks and servers plus external sites & Internal Support Infrastructure. This will involve customer’s sites and visiting them occasional throughout the year or doing installs.

Outline of Routine Tasks/Duties/Responsibilities

• Changing, Adding ACL’s

• Managing Clusters

• Resolving /reported faults escalated via Front Line support teams within tight SLA's.

  • Resolving reported tickets through the internal logging system.

• Liaising with Customers and internal Support groups during fault investigations to expedite a speedy resolution, demonstrating a high degree of professionalism at all times.

• Liaising with Third Party suppliers according to procedures and contractual requirements.

• Planning and implementing IOS/Firmware updates across a wide range of Customers & manufacturers equipment.

• Performance and Capacity planning of Network Infrastructure components.

• Maintaining Hardware & Software platforms at optimum performance.

• Implementing and maintaining VPN and private infrastructures.

• Implementation and Maintenance of any proprietary tools and/or security requirements.

• Attending sites to carry out tasks ranging from routine to high risk/impact subject to the appropriate skills/training.

• Provide advice and consultancy within the area of Networks and associated technologies, acting as the expert within Central Services.

• Developing remote diagnostic and contingency procedures for critical Customers access covering 24 / 7 x 365 days.

• Carrying out audits of kit at base.

  • Provide technical reports and proposals as required by Management within stated deadlines.

• Maintain clear and precise documentation on Customer Infrastructures and cabling diagrams to assist accurate diagnosis and reporting.

• Participate in a on call rota.(not setup yet)

Other Information

  • Keep up-to-date with all the latest developments in hardware/software and propose/apply such Technology where support benefits can be gained
  • Be conversant with the Applications and Infrastructures as well as Data security. Useful to have but not essential for this role

Essential Skills:

• Cisco CCNA CCNP, Routing & Switching, Security certification

• Cisco IOS, Routers and switches (including Vlans and spanning tree)

• Network Management Systems e.g. Nagios

• Sound knowledge/troubleshooting of TCP/IP including use of packet sniffers

• Cisco Load balancing

• Cisco Catalyst switch

• Cisco ASA/PIX firewalls, Cisco IPS/IDS and IPSEC/PPTP VPNs.

• Server load-balancing, preferably using Cisco ACE or similar

• TCP/IP protocols - TCP/IP, NLB, DNS, DHCP & SNMP

• Firewalls including Checkpoint, Nokia, ASA and PIX

• WAN and routing protocols - ISDN, ADSL, BGP, OSPF, IGRP and EIGRP

• Cabling infrastructures and design

• Network Analysis tools e.g. Fluke network monitors

• LAN Configuration/management NAT and PAT

• VPN Technologies

• Redhat Linux administration including scripting (bash awk etc.)

• Apache HTTPD and Tomcat servers

• Documentation & Visio skills for comprehensive Infrastructure designs

• ITIL Foundation certification - useful

• Cisco CCNP accreditation or working to

• Network Analysis tools e.g. Fluke Optiview, Etherscope, Solarwinds Engineers Toolkit

• NetFlow, Cisco IP SLA and Cisco EEM

• Project experience