Senior Network and Systems Engineer (2nd/3rd Line)

PN Cloud Solutions Ltd
Cardiff, South Glamorgan
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

We are looking for a permanent Senior Network and systems engineer who can technically contribute to the full range of skills involved in third line support to critical systems with a minimum of 5 yrs. commercial experience. This role is to work in the operations team to install, support, maintain and develop all the Networks and servers plus external sites & Internal Support Infrastructure. This will involve customer’s sites and visiting them occasional throughout the year or doing installs.

Outline of Routine Tasks/Duties/Responsibilities

• Changing, Adding ACL’s

• Managing Clusters

• Resolving /reported faults escalated via Front Line support teams within tight SLA's.

  • Resolving reported tickets through the internal logging system.

• Liaising with Customers and internal Support groups during fault investigations to expedite a speedy resolution, demonstrating a high degree of professionalism at all times.

• Liaising with Third Party suppliers according to procedures and contractual requirements.

• Planning and implementing IOS/Firmware updates across a wide range of Customers & manufacturers equipment.

• Performance and Capacity planning of Network Infrastructure components.

• Maintaining Hardware & Software platforms at optimum performance.

• Implementing and maintaining VPN and private infrastructures.

• Implementation and Maintenance of any proprietary tools and/or security requirements.

• Attending sites to carry out tasks ranging from routine to high risk/impact subject to the appropriate skills/training.

• Provide advice and consultancy within the area of Networks and associated technologies, acting as the expert within Central Services.

• Developing remote diagnostic and contingency procedures for critical Customers access covering 24 / 7 x 365 days.

• Carrying out audits of kit at base.

  • Provide technical reports and proposals as required by Management within stated deadlines.

• Maintain clear and precise documentation on Customer Infrastructures and cabling diagrams to assist accurate diagnosis and reporting.

• Participate in a on call rota.(not setup yet)

Other Information

  • Keep up-to-date with all the latest developments in hardware/software and propose/apply such Technology where support benefits can be gained
  • Be conversant with the Applications and Infrastructures as well as Data security. Useful to have but not essential for this role

Essential Skills:

• Cisco CCNA CCNP, Routing & Switching, Security certification

• Cisco IOS, Routers and switches (including Vlans and spanning tree)

• Network Management Systems e.g. Nagios

• Sound knowledge/troubleshooting of TCP/IP including use of packet sniffers

• Cisco Load balancing

• Cisco Catalyst switch

• Cisco ASA/PIX firewalls, Cisco IPS/IDS and IPSEC/PPTP VPNs.

• Server load-balancing, preferably using Cisco ACE or similar

• TCP/IP protocols - TCP/IP, NLB, DNS, DHCP & SNMP

• Firewalls including Checkpoint, Nokia, ASA and PIX

• WAN and routing protocols - ISDN, ADSL, BGP, OSPF, IGRP and EIGRP

• Cabling infrastructures and design

• Network Analysis tools e.g. Fluke network monitors

• LAN Configuration/management NAT and PAT

• VPN Technologies

• Redhat Linux administration including scripting (bash awk etc.)

• Apache HTTPD and Tomcat servers

• Documentation & Visio skills for comprehensive Infrastructure designs

• ITIL Foundation certification - useful

• Cisco CCNP accreditation or working to

• Network Analysis tools e.g. Fluke Optiview, Etherscope, Solarwinds Engineers Toolkit

• NetFlow, Cisco IP SLA and Cisco EEM

• Project experience