3rd Line Support - Farringdon - ASAP - £45,000

Just IT Recruitment
City of London, London
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
Are you an IT Professional looking for an exciting new role? Want to take your technical skills to the next level?

I am looking for a fantastic 3rd Line Support Analyst for an opportunity based in London. With a diverse range of people and various technologies to work with, this is a role which will never get boring.

General role objectives

·Responsible for handling escalated service requests
·Ensuring technical team is improving engineering skills to ensure fast turnaround of client requests
·Root cause analysis to prevent recurring problems
·Driving broader proactive improvements using enterprise grade tools and approaches

Prime responsibilities:

·Work closely with Team Leads or other engineers where 3rd line is required
·To prioritise and manage many open cases at one time - multitasking
·To develop/maintain records, prepare reports and correspondence for escalated issues
·Lead and run to completion rollouts of proactive techs across client base

Technical knowledge:

·Microsoft Azure VMs, VPNs
·Microsoft Windows platforms Windows7-10
·Microsoft Server platforms 2008/2016
·Microsoft office versions and Exchange 2007-2016/Office 365
·PowerShell scripting
·Virtualisation Hyper-V/VMware
·Network infrastructure - routers, firewalls (SonicWALL), VLAN,WLAN ( MERAKI)
·Cloud email security systems
·Phone systems - VoIP t/s and configuration management


I am currently recruiting for a managed service provider in London, who's creative and innovative style of practice have seen them deliver extremely high quality work to their clients. My client works with a diverse range of customers and technologies so has a lively environment full of new challenges. No two days will be the same.
Make no mistake, this is a pressurised environment, which will give someone of your experience and position the chance to thrive in a lucrative business where your technical abilities will grow to new heights. But don't worry, the friendly team are always happy to help out and will provide all the on-going support/training you need to hone your technical skills and progress.


Great opportunities like this don't last long. Submit your CV now at . Alternatively, give Sonia a call on to discuss whether this role is right for you.