Service Advisor

Recruiter
Mai Day Recruitment
Location
Reading
Salary
£25500 - £32000 per annum, Benefits: Great Career ProgressiontxtSalaryFrom=25500
Posted
15 Jun 2017
Closes
15 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Service Advisor for Brand New Main Dealership – Reading £25500 + £32,000 OTE Excellent Working Environment + Great Career Progression

An opportunity has become available for a Service Advisor working within the Service department reporting to the Aftersales Manager.

The main purpose of the role is to provide support and information to the Aftersales Manager and deputise in his absence.

Job Description:

- You are required to maintain ethical standards in accordance with Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
- Receive and deal with customers in a professional manner, taking all necessary details including charges, contact numbers and customer complaint.
- Control of parts orders, accessory orders and all subcontractors on site and off.
- Issue jobs to the workshop staff prioritising where necessary.
- Assist Aftersales Manager to ensure that the Dealership experience is delivered to all customers.
- Liaise effectively with customers ensuring customer expectations and satisfaction is maintained in line with company guidelines.
- Liaise with workshop and body shop control and progress work through the system.
- To control all computer-based job, purchase and invoice processes, ensuring that company and customer financial interests are protected and that all monies due are collected prior to customer vehicle hand over.
- Handle all internal and external customers and suppliers with courtesy and ensure the Dealership experience is delivered to all contacts at all times
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.

Skills you will need:

- A strong customer service background.
- Ability to manage and motivate staff.
- IT literate.
- Basic technical knowledge.
- Cost control and pricing awareness.

My client has expressed the desire to meet and interview candidates immediately so if you would like to be considered then please ensure to respond at your earliest convenience.

Contact: Amir Moughal
Ref: AM00049269
Email: Amir@Maidayrecruit .co.uk