Collections Specialist – Doncaster

Brite Recruitment
£24,000.00 - £24,000.00 Per Year
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
Our Client, a FTSE 250 listed company within the Finance and Banking Sector, is currently seeking a Collections Specialist to join their team on a full time, permanent basis. The role would involve managing customer accounts, collecting from accounts and ensuring the business is performing within budget.

The ideal candidate will have a polite and professional telephone manner and be self-motivated with excellent organisational and communication skills. Furthermore, you will have strong influencing and negotiation skills.

Duties and Responsibilities include:
- Management and ownership of accounts in arrears
- Collection and negotiation of fees that have accrued on customer accounts
- Accurately banking monies received
- Ensuring all accounts are maintained by customer direct debits
- Identifying possible fraudulent accounts and taking action to resolve issues quickly
- Managing existing relationships with clients to ensure customer arrears are resolved
- Liaising with tracing and repossession agents
- Responding to all customer queries and complaints
- Achieving internal staff sales budgets
- Ensuring that all Governance and Compliance requirements are adhered to Carrying out duties to the company standard policy and procedures
- General office administration duties
Skills and experience:
- Minimum level of education required 5 GCSE (including Maths and English)
- Previous collections/credit control experience essential
- Excellent administrative skills essential
- Excellent telephone manner
- Strong customer service skills
- Knowledge of regulations relating to compliance, data protection, Anti Money Laundering, Consumer Credit Directive, Consumer Credit Act ideal
- Excellent Excel, Word and Outlook skills
- Team player
- Focused and motivated attitude

This is an exciting opportunity to join a dynamic company working at the forefront of their industry.