Revenue Services Officer

Vivid Resourcing
£10 - £23 per hour
15 Jun 2017
15 Jul 2017
Public Sector
Contract Type
Full Time
My client, a Manchester based housing association, is looking for an experienced revenues officer to join their team.

Your aim will be to achieve top quartile Customer Satisfaction scores, whilst delivering an excellent income management service which achieves superior rates of collection in both current and former tenant debt, whilst effectively contributing to the overall financial stability of the housing association.

It is essential that the candidate has experience in this type of role previous and must also have experience of dealing with arrears at all levels including representing the company at court and evictions.

Key Accountabilities

1 Provide a high performing income management service ensuring that the practices of the Customer Services Directorate offer both consistency and quality, achieving agreed performance targets in both collection rates and service user satisfaction.

1 Support the production of policies, procedures and strategies ensuring that relevant legislation and best practice is followed at all times.

1 Provide expertise and support to Regional Services Teams on all aspects of income management including arrears recovery, former tenant arrears, service charges and other specialist charges.

1 Work effectively with the Contact Centre and other internal service areas in order to deliver a holistic package of housing related services to customers.

1 Achieve agreed targets for revenue collection across specified income streams - e.g. including rent, service charges, former tenant arrears, rechargeable repairs etc.

1 Assist the Revenue Services Manager and Senior Officers in creating and supporting partnerships with local authorities in order to contribute to strategy development and ensure that Contour's interests are represented.

1 Actively participate in initiatives and activities to develop good practice and service innovation.

1 Represent the Revenue Services Team at residents meetings as and when required.

1 Provide effective control in the recovery of benefit overpayments by scrutinising claims for accuracy and compliance with benefit regulations.

1 Ensure a firm consistent approach to debt recovery which supports tenants to maximise their income and to improve the income stream for the Association.

1 Ensure early intervention and the prevention of debt escalation with an emphasis on personal contact with customers.

1 Refer customers where necessary to the Financial Inclusion Officer who will provide information and assistance to help customers claim and receive their full entitlement to welfare benefits.

1 Prepare casework and represent the Association at Court in legal proceedings.