Account Manager

Recruiter
Athena Recruiting Services
Location
Ipswich, Suffolk
Salary
£23000 - £24000/annum 30 days plus bank holidays
Posted
15 Jun 2017
Closes
15 Jul 2017
Contract Type
Permanent
Hours
Full Time
Our client now requires an Account Handler
The Account Handler needs to be able to commute to Ipswich

The Account Handler must have IT knowledge
Account Management
• Managing a portfolio of accounts - Liaise with and support existing clients via telephone, email and face to face meetings
• Prepare quotations for contract and subscription renewals
• Generating and updating Support Contracts
• Manage sales proposals and presenting them to clients
• Monitor and improve customer expectations by actively communicating with existing clients
• Change Control Management
• Oversight and escalation of daily operational and system services, ensuring service levels are maintained & exceeded – adding client issue to the helpdesk queue where necessary and monitoring progress • Customer service and maintenance of good relationships with clients
• Opportunity identification
• Sales pipeline generation and maintenance
• Liaise with Company Director to report progress
• Account Management liaison to the technical team

Must haves
• A great attitude with persistence and a positive attitude to demonstrate your Integrity
• An approachable, friendly manor with good communication skills
• A proven track record working in an of IT Environment or Account Management role with a minimum of 3 - 5 years’ experience
• A genuine concern for quality, always striving to do an excellent job and managing own performance
• Taking pride in own work and have a real concern for delivering a quality service, in all that you do
• As this is a client facing role, you are required to present yourself professionally and be suitably smart & attired
• In terms of your performance and professionalism… it is expected that you represent the company in a positive manner at all times
• The ability to manage and coordinate resource to achieve business objectives
• Be a positive role model to more junior members of the team, this will include helping them with Technical Sales and Account Management.
• Take the initiative to influence others and demonstrate a commercial awareness to recommend additional products and services to customers that ensures they are aware of Agile-TS portfolio • Full & Clean Driving Licence