Apprentice Microsoft CRM Helpdesk Agent

Firebrand Training Ltd
Milton Keynes
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
Who you`ll work for:
Our client are a CRM consultancy specialising in the Microsoft Dynamics CRM for the Office 365 platform. They are based in Milton Keynes and provide CRM consultancy, implementation, migration and Microsoft Dynamics CRM training services.

With over 20 years` experience of implementing a wide variety of CRM solutions they help companies to explore the benefits of the Microsoft Dynamics CRM platform. Often companies outgrow their existing system (such as Act! GoldMine or an Access development) and require a more powerful and flexible solution.

Day in the life, core values
As an Apprentice Microsoft CRM Helpdesk Agent, your job includes:

- Handling support issues and resolving technical enquiries

- Customisation and configuration of Microsoft Dynamics CRM

- Data Migration

- Report development

- CRM Requirements Analysis and System Design

- Customisation and Configuration of Microsoft Dynamics and

associated applications

- Data migration of legacy applications into Microsoft Dynamics

- Report & Document Development

- End and key user training

- Ongoing support

What experience and skills do I need?
You don`t need loads of professional experience in IT. However, you`ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We`re looking for an IT-enthusiast with:

- Good written and oral communication
- Good interpersonal skills
- Motivated to learn and be part of a small team
- Some level of IT experience / computer programing skills
- Driving Licence is desirable although not mandatory but must live near to Milton Keynes

You might also have (but don`t need):

- General experience or desire to learn IT skills
- Experience in products in the Microsoft stack e.g. Windows, SQL, Office products and in particular good Excel skills.
- Knowledge of HTML, Java Script, .NET
- Microsoft infrastructure e.g. servers and networking

Your Accelerated training programme
Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects
By working hard and demonstrating your ability, drive and commitment throughout your 18-month apprenticeship scheme, upon completion you could be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation