IT Support Co-ordinator

Omni RMS
Walsall, West Midlands
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

Service Assurance Co-ordinator - Aldridge

An exciting opportunity has arisen working for one of the UK's leading independent providers of managed communications services. They help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver competitive advantage. They offer flexible, integrated communications services encompass IP and mobile telephony, converged networks, unified communications, contact centres and document solutions.

?The Service Assurance Co-ordinator will deliver a quality initial experience and issue ownership for in-life customers. The successful candidate will play a key role in responding to calls and emails while ensuring SLA's are adhered to and the customer is given an efficient service. Other role responsibilities include logging tickets, resolution and ownership of tasks, queue management and providing customers with updates.

The role requires a high level of customer service & the ability to communicate orally as well as in writing, working off own initiative & performing consistently & efficiently. Communication will be via telephone, email & proactive alerts. Working to achieve optimum customer satisfaction at all times.

The successful candidate will be a self-starter, great communicator and passionate about customer service. We are looking for individuals who have experience of working within a technology/communications or network services support role. The preferred candidate will have experience of working on a Service Desk and will have a strong understanding of ITIL.
If you are looking for a role in a fast growing company, with training and career development opportunities and a great working environment, please forward a copy of your CV to or call

**Please note that the ideal candidate would be required to cover shifts of 7AM to 7PM on a rota basis**