Technical Assistance (For Car Mechanics)

Recruiter
HR GO Recruitment
Location
Luton
Salary
£30000 - £32000/annum
Posted
15 Jun 2017
Closes
15 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
German or French or Italian Technical Assistance agents (ex Car Mechanics)

Based in Luton

Salary: £30,000 - £32,000

Responsible for providing Technical Assistance support to the Clients Dealer network. Investigate the Dealer's request for support, carry out research as required using Clients databases.

* Handles contacts via telephone and electronic communications
* Fully investigates the technical request using Client systems, protocol and procedures
* Escalates requests that cannot be resolved to other team members, team leaders located both in the UK and Germany
* Follows up all requests to resolution in agreed service levels
* Delivers service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner at all times.

Must have experience to apply for this role

* Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering
* Minimum 3 - 7 years automotive technical work experience, gained either in a dealership, preferably with an OEM or OEM supplier business.
* Good overall knowledge of current automotive technology.

Ability to resolve technical queries to a high level remotely by telephone / email.

For more information please contact Stewart Van Steenhoven @ Exectec Solutions (Apply online only)