Technical Assistance (For Car Mechanics)

HR GO Recruitment
£30000 - £32000/annum
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
German or French or Italian Technical Assistance agents (ex Car Mechanics)

Based in Luton

Salary: £30,000 - £32,000

Responsible for providing Technical Assistance support to the Clients Dealer network. Investigate the Dealer's request for support, carry out research as required using Clients databases.

* Handles contacts via telephone and electronic communications
* Fully investigates the technical request using Client systems, protocol and procedures
* Escalates requests that cannot be resolved to other team members, team leaders located both in the UK and Germany
* Follows up all requests to resolution in agreed service levels
* Delivers service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner at all times.

Must have experience to apply for this role

* Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering
* Minimum 3 - 7 years automotive technical work experience, gained either in a dealership, preferably with an OEM or OEM supplier business.
* Good overall knowledge of current automotive technology.

Ability to resolve technical queries to a high level remotely by telephone / email.

For more information please contact Stewart Van Steenhoven @ Exectec Solutions (Apply online only)