Client Engagement Officer

Brook Street UK
£17000/annum Bonus & free onsite parking
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
Client Engagement Officer - £17,000 + Bonus

Are you looking for work in Alton for a growing company with a young and social environment?

Are you professional and Customer Obsessed?

Do you have previous customer service experience?

If you answered yes on all of the above, then read on:

Brook Street are pleased to present an excellent opportunity to work for a well established, rapidly expanding and very successful mortgage and financial services company recruiting for their busy and expanding Client Engagement Team based in Alton. They offer a fun and friendly office atmosphere with a real focus on training and development. They have quarterly social events and great on site facilities including free parking.

This role is integral to the business and will provide an increase in leads for the Mortgage Advisors. You will be the first and lasting impression of the company, so the service you provide should be unique and lasting to each client. The Client Engagement Team will be split into an inbound and outbound team and our client has opportunities within both roles. If you are customer obsessed, providing an excellent customer experience and have a professional manner it is likely that you will fit better in the inbound team. In the inbound team you will be tasked to act as overfill for the Mortgage consultants, making sure all customer queries and questions or complaints are dealt with in an effective, positive and timely manner. If you are more sales driven and enjoy working to targets, the outbound team will be for you. Here you will be working off hot leads, tasked with contacting current or past clients who have or had a mortgage or product with our client previously to see if they would be interested in remortgaging.

The Right Candidate will possess the following:

* Active listening skills - essential
* Customer Obsessed
* Must be professional and engaging
* Proven track record in sales or customer service- Preferably phone based
* Must be able to work on their own initiative
* Some awareness of mortgages or financial services is desirable but not essential

Main duties and responsibilities:

* Be part of the First Response team at the forefront of the company's customer services
* Book in live clients with advisors to ensure a higher conversion of held appointments
* Respond quickly to new lead opportunities coming from websites emails
* Identifying the client needs and matching them with the most appropriate mortgage advisor
* Accurately record client to ensure there is a smooth hand over to the mortgage advisor

Salary is £17k basic, OTE within the first year is £20-£21k, however the bonus scheme is currently being reviewed.

If you are successful at the screening stage you will be invited for a 10-15 minute telephone interview. If you are successful after this stage the client will hold a 45 minute face-to-face interview followed by a 1 hour shadowing. Telephone interviews are likely to be held week commencing 19th June 2017.

This is a permanent full-time position with a start in early July. This would suit someone who has worked previously in the financial or banking industry, has customer service or sales experience (ideally phone based), and whom has a passion for providing an excellent customer experience.

Please apply now if you love to please your customers and want to work for a growing company who invest in their staff.

For more information please contact Charlotte at Brook Street on (Apply online only) or send your CV