Technical Support Engineer - Hammersmith - Up to £35K + Benefits

Recruiter
Transition Partners
Location
Hammersmith, London
Salary
30000.0000
Posted
15 Jun 2017
Closes
15 Jul 2017
Contract Type
Permanent
Hours
Full Time

Technical Support Engineer - Hammersmith - Up to £35K + Benefits

Transition Partners are currently recruiting for a 2nd / 3rd line Engineer to work for a Software House based in Hammersmith. Opportunity to join a dynamic & fast paced Helpdesk.

Skills Required:

  • Previous Helpdesk experience
  • Troubleshooting experience
  • Writing technical documentation
  • Knowledge of SQL server
  • Experience with Microsoft Office
  • Ideally experience within an Agile environment
  • Desirable - knowledge of Jira or Confluence
  • Desirable - experience with software testing

Role Responsibilities:

  • Provide 2nd & 3rd Line support via telephone & email, escalating issues when required.
  • Take responsibility and ownership of issues and resolve within SLAs.
  • Perform deployments & upgrades.
  • Ensure technical documentation is kept up to date.
  • Role reports into the Head of Support & Deployment

Please APPLY for more information today!