Car Sales Exec PRESTIGE DEALER Birmingham City

Mai Day Recruitment Services Ltd
Birmingham, West Midlands
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
Car Sales Executive Required For a leading prestige dealership based in Birmingham City
£15,600 + Excellent Comm Structure OTE £50,000 + Car + Excellent Career Progression.

My client is a leading and highly successful prestige main dealership and due to their ongoing success and growth a fantastic Sales Executive opportunity has arisen.

The main purpose of the role is:

- Using, establishing and fostering contacts with departments/units which support Sales.
- Welcoming, advising, calling on and supporting customers.
- Holding sales discussions to provide customers with information and advice on vehicles and used vehicles, equipment and accessories.
- Concluding sales contracts and making any required amendments in line with Sales Process.
- Managing orders in progress and supervising order processing.
- Carrying out follow-up contacts to customer and prospects; processing and managing a customer file.
- Deliver an exceptional sales experience for all customers using
- Deliver exceptional levels of customer service which will promote loyalty/retention/satisfaction.
- Maintain Company standards and controls.

Main duties and responsibilities:

- Calling on, welcoming and providing support personally, by telephone and in writing to interested parties and customers.
- Informing and advising visitors on equipment, prices, conditions, technical data and other issues.
- Explaining differences between dealership vehicles and competitors' vehicles; highlighting usefulness/advantages.
- Immediately passing on customers' wishes to sales management.
- Evaluating used cars and arranging for technical appraisals to be carried out.
- Introducing customers to other customer support units and continuously maintaining contact with these units.
- Preparing and carrying out follow-up contacts and compiling contact reports.
- Organising and carrying out test-drives and evaluate results.
- Compiling and sending out offers.
- Well-targeted and continuous planning of acquisition of new customers.
- Establishing contact personally, in writing and by telephone.
- Positioning information material (brochures, catalogues, etc.) and ensuring availability.
- Involvement in design of exhibition space and product placement.
- Involvement in sales events.
- Guaranteeing professional level of product presentation (price marking, accessibility, cleanliness, etc.).
- Carrying out market and target group analyses and compiling statistics.
- Fostering contacts to key individuals, associations and groups in the region.
- Carrying out customer and demand/need-oriented sales discussions.
- Offering and selling accessories.
- Explaining financing and leasing opportunities and insurances and concluding/arranging relevant contracts.
- Concluding sales, negotiating terms (trade-ins, type and method of payment, method of vehicle transfer, etc.), if necessary obtaining agreements and drawing up the sales contract.
- Offering and selling service packages.
- Prepare offers and follow-up with customers and prospects.
- Recording the customer's order, preparing cost calculation and passing them on to the respective department.
- Checking confirmation of order and, if necessary, passing it on to the customer
- Recording, dealing with and passing on customer's desired amendments (changes to vehicle type and fittings)
- Agreeing on processing and registration procedures with customer.
- Supervising conclusion of financing, leasing contracts, insurances and service contracts.
- Reaching agreements with internal partners (Ordering, Sales Management) and external contacts (financing and leasing partners, etc.).
- Supervising all processes up to delivery.
- Agreeing with customers when the vehicle is to be put at their disposal (date, delivery, registration, etc.).
- Handing over vehicle and introducing customer to the vehicle.
- Planning and carrying out regular contact with customers.
- Regularly recording customer satisfaction and initiating relevant measures.
- Taking individual period of ownership of customer's vehicle into consideration with respect to timely follow-up orders.

Key Skills, Knowledge & Experience:

- Has completed sales training, ideally in the automobile industry, or within a high value retail sales environment.
- Excellent listening and communication skills.
- Has the ability to follow a structured Sales Process.
- Has a genuine passion for the delivery of first class customer service.
- Pass relevant CBT modules in respect of insurance, product knowledge and TCF.
- Must be CRB/ DBS cleared
- Kerridge & MBCPOS Knowledge experience
- Expected to sell at least 120 units per month

Working Hours:
3 week shift of 6, 6, 4 - Monday to Friday - 8.30am to 6pm - Saturday - 9am to 5pm - Sunday - 11am to 5pm
This is an excellent opportunity for a talented Sales Executive to join this highly successful dealership and not only achieve their personal goals but exceed, if this sounds like you please contact me!

Email: Amir@MaidayRecruit .
Ref: AM00049248