Customer Care Manager

Recruiter
Konnect Recruit Ltd
Location
Reading
Salary
£23 - £26/hour
Posted
15 Jun 2017
Closes
15 Jul 2017
Sector
Engineering
Contract Type
Interim
Hours
Full Time
Konnect Recruit are currently seeking an experienced Customer Care Manager to join a very high end developer on an apartment scheme in a fast paced development in Reading.

The role will involve:
• Liaising with new customers post contract exchange
• Managing the hand-over process to new occupants on completed high-rise developments
• Ensuring all defects are managed during the customers NHBC warranty period
• Experience of property management or working in a customer service role for a new build developer would be advantageous. More importantly you must have a proactive and positive approach to delivering excellent customer service, exceptional organisational skills and the capability to manage a portfolio of clients. This is a varied, long term role with excellent opportunities to progress.
• The ideal candidate will have a background in customer facing roles with housing developers, councils or housing associations, and have a strong working knowledge NHBC standards.
Responsibilities include:
• Champion the company’s reputation for excellent quality and customer service
• Be the first point of contact, meeting new home owners face to face
• Have a meticulous attention to detail
• Ensure any customer complaints are fully investigated and resolved promptly and efficiently
• Monitor the quality of the homes via quality control inspections
• Liaising with site and office staff to resolve defects within the properties, including liaising with administrators to organise subcontractors & work teams to remediate issues within the property
• Advise on material required for remedial work
• Keep customers up to date with the progress of work within the properties
• Provide feedback of any ongoing problems with design and workmanship or any potential financial risk to all relevant personnel
• Keeping records of ongoing costs
• Ensure the groups Health and Safety policy is adhered to at all times and implement Method Statements and Risk Assessments appertaining to the remedial works
• Assist the administrators in gaining resolutions to Customer queries
• Attend NHBC Resolutions / Investigations
• Oversee the work carried out by the Maintenance team and ensure they attain the expectations of the company

Rate of pay for this project will depend on experience but will vary from £23 - £26 p/hour.

If this sounds like the ideal role for you please contact Jack Bond on 02380738180