Welcome Home Service - Co-ordinator

Age Uk
Bury St. Edmunds, Suffolk
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

Age UK Suffolk are looking for a Co-ordinator to organise and supervise our dedicated support worker team at the West Suffolk Hospital. You will be involved in the day to day operation of the service, allocating clients, taking phone calls, supervising staff and dealing with any day to day issues that arise. Also, you will liaise with the Hospital staff team, market the service and provide talks as required. You may need to transport clients home from hospital and provide practical support (including cleaning, advice and information) to assist them to regain their independence. You will require your own transport.


To receive referrals and assess suitability for the service from agreed sources, processing them appropriately, ensuring that service users and carers are provided with accurate and relevant support plans and information based on thorough and ongoing assessment of need.

To oversee the allocation of referrals to staff and volunteers and provide support and guidance as necessary.

To work in partnership with the EIT team, community teams, social care, health service and all other agencies and organisations to ensure that referrals are passed on promptly and that all matters relating to the service users’ needs receive an appropriate response.

To work in partnership with older people and/or their family carers or other professionals as appropriate to assist the manager in identifying gaps in service provision.

To comply with the employees’ responsibilities under the current Health and Safety at Work Act, to take reasonable care of their own health and safety and that of other persons who may be affected by their acts or omissions at work and to cooperate with the organisation in meeting its statutory duties.

Please refer to the attached job description for a full list of duties. Fixed Term until 31st March 2018.


Previous experience of working directly with older people or other vulnerable groups including person centred assessment and support planning.

Previous experience in a similar role preferably involving casework and caseload management.

Knowledge of the current issues facing older people and their family carers.

Good people skills with a friendly approachable style and ability to generate trust and form positive relationships.

Knowledge of the issues and pressures facing the NHS and Social Services.

This vacancy is being advertised by Age UK on behalf of Age UK Suffolk, part of The Age UK network which comprises around 150 local Age UKs covering most of England.