Insurance Technician

Recruiter
Asure Recruit
Location
St Ives
Salary
£15000 - £17500/annum
Posted
15 Jun 2017
Closes
15 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Insurance Technician 

Location - St Ives - Cambridgeshire

Salary - £ 15,000 - £17,500* (Excellent bonus structure and earning potential)

* Salary will start on £15k, with review at 9 months to £16k then 18 months will be £17.5k

Hours: the office is open Monday-Friday 08:30am-19:30pm and Saturday 08:30am-16:00pm. Early and late shifts will be required and you will work alternative Saturdays.

The office is closed on Sundays and Bank Holidays but we consider opening on an over time basis, double time for these days will be paid.

The Company
My client is a leading and expanding group who are renowned for their staff reward, recognition and ranked highly in The Times Top 30 Big Companies.

Due to continued growth of the business they are currently seeking to attract sales focused candidates to join the team based in St Ives, this is a good opportunity for individuals looking to get into sales or develop their sales skill set further.

Responsibilities:
The purpose of the role is to deal with inbound and outbound calls to maximise customer sales and retention. You will provide excellent customer service and effective administration support for all external and internal customers through a variety of communication channel:
• Effectively manage customers enquires and queries through a variety of communication channels.
• Maximise retention targets through the provision of effective and efficient communication and negotiation skills.
• Adhere to Company processes
• Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met.
• Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision.
• Use all relevant information to maximise opportunities to cross sell and up sell insurance products.
• Operate within own area of accountability, proactively escalating issues and seeking guidance.
• Understand business issues and recommend solutions to improve.
• Commit to own personal development

Essential Skills:
• Excellent communication skills.
• Works on own initiative.
• Target driven.

Desirable Skills:
• Experience of achieving targets and goals.
• Experience of working in a customer orientated/call centre environment.
• An understanding of insurance