Customer Service Agent

First Recruitment Services
Horsham, West Sussex
£18000 - £20000/annum
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
My client based in Horsham is seeking a Customer Service Agent to work on their customer helpdesk within their IT service department.

They need someone to start with them ASAP, to provide excellent customer care when dealing with IT users within the business, via telephone and email.

You will be dealing with 1st line requests (password resets, user access/application difficulties)

Assigning with 2nd and 3rd line calls were appropriate to the relevant person within the IT team.

Full training will be provided.

The skills required are -

Excellent customer service (via email/telephone/face to face)
Basic IT skills (experience of call logging)
The ability to communicate well with customers and engineers.
Be a quick learner
Basic triage of IT faults

First Recruitment Services are acting as an employment agency in relation to this vacancy