Retention Manager

Just Recruitment Solutions Limited
Bournemouth, Dorset
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

We have an exciting opportunity for a Dealership Retentions Manager /Service Advisor looking to join a busy team within a successful independent dealership.

We are looking for an experienced Service advisor whom is seeking a non customer facing role who understands the demands of the role and who has the ability to meet the demanding standards that this position brings. Working as a Retentions Manager you will be responsible for delivering an outstanding customer service experience ensuring that all customer interaction with the Service Department is 1st class, dealing with customer concerns in a professional manner, capturing important data and ensuring the database is up to date.

Selling additional products, services and repair work is essential to maintain profitability and meet targets set. You must have the ability to upsell and have a consultative approach to selling.

You will be able to deal with customer enquiries over the phone and in person building rapport to ensure repeat business.

Key Tasks

Ensuring a consistent level of excellent customer service in line with company and manufacturer standards.

Identifying any areas of lost sales and revenues and bringing them to your line manager’s attention.

Keeping customers updated of any changes to agree completion times and additional work required.

Customer Satisfaction Index

Compliance to Policies and Procedures

The ability to up sell additional work and service plans

Excellent computer literacy and administration skills

Great organisation and ability to communicate well

Dealer / Franchise experience desirable

Flexible in approach

Good communicator

Balanced approach

Ability to work within a team frame work

Ability to take instruction

You will need be very well presented

We specialise in automotive recruitment and the following positions: Accident Repair Centre Manager, Accountants, Aftersales Manager, Area Manager, Bodyshop Advisor, Bodyshop Assessor, Bodyshop Manager, Local Business Development Manager, Business Development Manager, Business Manager , Dealer Principal, Estimator, Fast Fit Technician, Fast Fit Manager, F & I Manager, General Manager, General Sales Manager, Group Aftersales Director, Group Aftersales Manager, Mechanic , MET Fitters, Panel Beater, Paint Sprayer, Panel Beater, Parts Sales Representative, Master Technician, Motor Cycle Mechanic, Motor Cycle Technician, Vehicle Technician, MOT Tester, Q.C, Commercial Vehicle Technician, LCV Technicians, Trade Parts Representative, Parts Advisor, Parts Manager, Receptionists, Regional Sales Manager, Sales Administrator, Sales Controller, Sales Executive, Sales Manager, Senior Service Advisor, Service Advisor, Service Manager, Service Team Leader, Technicians, Tyre Fitters, Valeters, Warranty Administrator, Warranty Manager, Workshop Controller,

All available across the whole of the UK, including: Harlow, South, Kent, Maidstone, Sittingbourne, Crayford, Dartford, South East, Canterbury, Tunbrudge Wells, Tonbridge, Croydon, Surrey, Berkshire, Reading, Slough, London, East Anglia, Bedford, Luton, Northampton, Bury St Edmunds, Beccles, Bishop Stortford, Cambridge, Southend, Chelmsford, Brentwood, Huntingdon, Milton Keynes, Colchester, Norwich, Ipswich, Grays, and Northampton.