Customer Service / Account Manager

Recruiter
Adecco
Location
West London
Salary
£20000/annum
Posted
15 Jun 2017
Closes
15 Jul 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Customer Service / Business Relationship Advisor
£20k Salary
Based - Chiswick , West London W4
Hours - Shift Patterns - 8am - 4pm and 12pm - 8pm
(1 Sat per month 8am - 4pm)
Immediate start

Role:
To assist customers / clients with queries regarding the company corporate card scheme.

Duties:
To deliver first class customer service on every call or email by handling all calls or emails in a friendly, efficient and professional manner.
To assist cardholders or Programme Administrators with information or queries relating to the corporate card account.
To assist cardholders or Programme Administrators with information or queries relating to the company Portal
To activate any corporate cards for cardholders who experience difficulties activating.
To provide general information about the corporate card relating to features and benefits to prospective cardholders
Responding to written service requests / queries via email from UK cardholders within 24 hours to ensure a prompt service delivery
To ensure that the company complies with the data protection act, by performing data protection on every call
To adhere to the working instructions in order to assist cardholders in an effective and efficient manner
To forward any cases in a timely manner where the query can't be resolved on the 1st contact using 2nd level support teams

Knowledge & Experience
Professional experience in a customer service or similar role within the card payment services or travel / airline industry
Skills & Abilities
The ability to communicate clearly and effectively both verbally and written
To deliver efficient and effective solutions to the satisfaction of the customer
* The ability to getting tasks done in compliance with deadlines
* The solving of problems in the cardholder's best interests
* Must be able to build and maintain strong relationships across the various business environments

WE ARE A RECRUITMENT AGENCY & AN EQUAL OPPORTUNITY EMPLOYER. IF YOU HAVE NOT BEEN CONTACTED WITHIN 5 WORKING DAYS THEN YOUR APPLICATION HAS BEEN UNSUCCESSFUL.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer