IT Supplier Delivery Manager

Brighton, East Sussex
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

We are looking for a proactive, self-motivated and personable individual who will be responsible for managing supplier performance and contractual compliance. You will need to fully understand IT managed services, multi-supplier relationships, offshored outsourced IT contracts and OJEU regulated environments.

The Supplier Delivery Manager's role is to ensure that:

  • IT key suppliers meet their contractual obligations by using the appropriate mix of contractual and relationship leverage; and
  • IT relationship with its key suppliers evolves such that SWS gets the best value from the services its key suppliers are able to provide.

The Supplier Delivery Manager's key accountabilities/responsibilities are to:

  • Develop and implement a strategy for the effective use of each supplier's services
  • Maintain a current understanding of each supplier: strategy, financial health, scope of services, market position/reputation, customers, power map etc.
  • Build relationships based on trust with supplier commercial and management stakeholders including personal objectives and motivation
  • Know the relevant supplier contracts and provide contract and commercial advice to stakeholders
  • Ensure the company complies with its contractual obligations
  • Oversee contract governance and ensure governance meetings are held and documented
  • Assure that performance is in accordance with contractual provisions and any non-performance is penalised in accordance with the terms of the contract (e.g. service credits, delay payments)
  • Ensure that payment is only made for services that have been performed in accordance with the terms of the contract
  • Identify opportunities to improve service/reduce cost e.g. innovation by monitoring industry trends, best practice and price benchmarks and developing contacts with other customers
  • Negotiate and document contract changes
  • Review/amend/approve orders for discretionary/additional services to ensure the company is appropriately protected and receives value from the services to be performed
  • Resolve commercial/contractual issues (in conjunction with Procurement) to ensure operational relationships are not jeopardised
  • Monitor and mitigate commercial risks
  • Ensure that all key contract/commercial documentation is retained and can be easily accessed
  • Manage benchmark/audit activities to monitor partners' performance against industry standards
  • Where necessary progress the termination of services if required, in an appropriate and professional manner protecting the interests of IT at all times
  • Work collaboratively with Procurement, Legal and other IT stakeholders to achieve the above

In return a salary of up to £50,000 is on offer, Plus excellent benefits.