IT Support Tier 1

Winners Recruitment Limited
Redruth, Cornwall
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

We are delighted to be working with a leading IT Company located in Redruth. Due to expansion of the team we now seek an experience Tier 1 IT Support Technician to join this foward thinking and professional team

The core responsibilities of the position are to Provide first line technical support and implement planned rollouts, upgrades and maintenance shcedules. You will be answering first line calls into the service desk, logging tickets as well as monitoring backups, anti virus protection, firewalls and email/web usage systems and much, much more

The ideal person for this position will possess the following key skills:

  • 12 months previous experience within an IT support role.
  • Any formal IT related qualifications
  • Experience of Windows Active Directory
  • Experience of supporting Microsoft desktop operating systems
  • Expert knowledge of PC technology hardware, software, operating systems
  • Experience installing, configuring, testing and implementing hardware and software applications
  • Ability to demonstrate knowledge of problem solving in both hardware and software systems and networks

We seek someone who is not only able to work on their own iniatives but someone who can work as part of a team to toubleshoot technical issues as they arise. To be successful in the role it will be highly beneficial if you are experienced in the following areas:

  • Knowledge of networking and communication concepts
  • Ability to support Microsoft server operating systems and server applications
  • Ability to support roaming and remote users over a range of technologies
  • Experience of managing backup solutions
  • Possess a working knowledge of - Virtualisation products and concepts, 3CX, Watchguard, VM Software, Firewall technologies, VPN and security principles, Cloud based technologies such as Office 365 and Azure, VoIP telephony, software and hardware PBX's

If you have the requried skills and you are seeking a new position with a well-established business we would like to hear from you. Contact us today for a full job description