IT Support/ IT Analyst role - Travel Industry - Ref: 1706-13

People First
London, South East England
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

Title: IT Support/ IT Analyst role - Travel industry

Status: Permanent/ Full-time

Salary: £20,000 - 23,000

Location: London, Zone 1

We are currently seeking to recruit an IT Support Analyst within eBusiness Operations Department.

Focus on someone with good reservations/operations background with technical abilities. Perhaps someone interested to move/transfer skills to junior IT role.

Main Responsibilities

  • IT Support for clients and offices mainly using helpdesk software, email or IM (Skype). Additional support by phone or face-to-face may be required

  • Investigation and resolution of IT issues related to eBusiness, which will include online booking websites/ XML B2B interface

  • Maintenance and of Help Desk records and the recording of all changes

  • Maintain and create documentation for the IT Support repository

  • Work closely with IT Support staff in the UK and Bangkok

  • Suggest and implement improvements to IT Support processes and systems

Required Experience/Knowledge


  • Previous experience of working in a technical Support role

  • Experience of using the JIRA helpdesk software package as well as Salesforce

  • Good knowledge of XML, including schema definitions

  • Good knowledge of SQL

Skills and Experience

  • Advanced level of IT skills, including in-depth knowledge of Microsoft Office applications

  • Excellent communication skills, including the ability to liaise at all levels, with both technical and non-technical personnel

  • Good commercial awareness and an ability to understand how IT relates to a company and impacts its performance, and the ability to use this in decision making

  • Understanding of database concepts

  • A structured & methodical approach to problem solving

  • Friendly and positive attitude with the ability to motivate self and others

  • Ability to form effective relationships with customers and employees at all levels with a strong focus on customer advocacy

If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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