Account Manager - Events Agency
Our dynamic event management agency client based in London is searching for an experienced and creative Account Manager to join their growing and successful business. The agency specialises in global leadership and management events and therefore has a diverse customer base both on a national and international basis. A key member of the businesses Client Services Department this job will entail managing projects from start to finish and helping to co-ordinate their creative and production teams to come up with and deliver inspiring solutions to their client’s communication needs.
Our client requires an experienced Account/ Project Manager with several years production experience ideally within an agency environment. Do you have outstanding interpersonal skills with an ability to present and communicate to varying levels of seniority? Are you experienced in content development and how to bring a message alive within a conference environment? This could be the job for you! Ideally you will have experience of working within internal communications and video production although this is not essential.
Project Management - full responsibility for managing the delivery of a portfolio of client projects. Taking on or overseeing others in briefing internal departments, supplier liaison, content development, technical, logistics and delegate management and ensuring all paperwork completed to ISO9001 standards.
Content Development - Inspiring creativity and emotional engagement. Organising and facilitating creative meetings, enabling and overseeing creative content solutions for videos & events and supporting material for projects
Financial Management - Full control of all live project budgets and preparation of quotes, working to agreed margin targets with the Client Services Director. Timely reporting and reconciliation. Managing payment terms and invoicing to ensure all jobs are cash positive. Ensure Client Services Director is informed of all projects through their client stream.
ROI - Following client buy-in with the Client Services Director, responsibility for delivering and implementation of ROI using the company framework to determine the effectiveness of events through setting and measuring clear objectives. Keeping objectives alive through all elements of the project including pre and post communication. Producing post event ROI report.
Client Management - Heading up day to day client relationships and full ownership of all project related communication. Leading and facilitating project related meetings
New Business - Attending new client meetings with Client Services Director and Client Engagement Director, involvement in putting together pitches, ensuring they meet the client requirements and are in line with our brand, being on pitch team as and when necessary
CRM - responsible for keeping CRM up to date with client contacts, updating notes etc.
Line Management - Line Management of Account Executive and/or Production Executive. Supporting direct reports to perform at their best and enabling training and development in line with our line management framework. Regular communication including probationary period meetings, quarterly appraisals and other performance related meetings as and when necessary. Active involvement in the recruitment process of Account Executives/Production Executives.
Company Culture - Demonstrate the company values and live and breathe the brand behaviours. Encouraging others to get involved and feel part of the team to help maintain and uphold the company culture. Take an active part in team meetings and activities. Having a voice and sharing ideas.
Skills Outstanding interpersonal skills - ability to present and communicate to varying levels of seniority Organisational skills and attention to detail Good stress management Autonomous - taking ownership and responsibility Leadership - leads by example, establishes trust and respect Flexible - ability to adapt in the moment Creative and dynamic - think outside the box, challenge the norm Ability to work in a team Ability to see projects through Computer literate
Several years’ event production experience ideally in an agency environment Line management experience
Experience of content development and how to bring alive messaging in a conference environment Experience of working with internal communications teams Experience of video production
This role would Suit: Event Account manager, Event project manager, Event Manager, client services manager, Agency account manager, agency event account manager, event agency.