Mechanical Service Engineer

Red Berry Recruitment
Yeovil, Somerset
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
Service engineer
Yeovil (Re-location package available)

Do you have a service engineering or electrical background? Are you looking for a new, local and promising opportunity? Are you self-motivated and driven?

I am currently recruiting, on behalf of a local based organisation, for a Service Engineer, to join their team on a full time and permanent basis.

You will be responsible provide service engineering, maintenance, customer and training support for customers who operate machines and equipment provided by the company in its sales territory of the UK & Ireland. To develop a customer support relationship with existing customers, thereby improving market reputation and maximising future business opportunities. To increase spares support business through active engagement with the existing customer base.

Your key responsibilities will include:
• Plan, manage and carry out service engineering, maintenance support, breakdown support and spare support business for existing customers.
• Establish and maintain a routine programme of customer support/service engineer visits to current customers to service and maintain installed equipment.
• Establish customer support point of contact with all customers and develop good working customer support relationships, becoming the default point of contact for service support, equipment operating problems, machinery breakdowns and customer support request.
• Develop, sell and manage service and maintenance contracts to all current customers for routine servicing and maintenance support and breakdown support.
• Develop and maintain strong technical relationships with the equipment manufacturers.
• Develop, manage and maintain the company customer support database, routine servicing spares kit, servicing engineering support records.
• Provide a service engineering report on completion of each visit
• Provide routine feedback and analysis to the equipment manufacturers on service engineering issues, equipment problems and customer support issues
• Provide routine feedback to equipment manufactures of potential equiptment modifications to improve product performance.

Experience/Skill Set Required

• A service engineering electro-mechanical backrgound is a pre-requisite for this role.
• A highly self-motivated person is required as this role will need someone who can operate independently, develop customer support/service engineer opportunities, arrange visits and organise for themselves a program of service engineering support visits with minimum of supervision and support - you need to be a real self-starter.
• A problem solver - to have the ability to analyse the situation. Identify the problems and provide service engineering/ customer support solutions.
• The ability to build a good working relationship based on the customers confidence in your professional capability with our customers and become the default point of contact for the customers service engineering issues.
• A good communicator with the ability to record and report issues identified during visits and provide constructive feedback to the equipment manufacturers,
• Instruction and training skills to provide the customers with equipment and production process training to improve equipment output.

If you feel this role is of interest to you please contact Jessica Harmer in branch today