Restaurant Shift Managers

Recruiter
Adecco
Location
Workington
Salary
£8.10/hour company pension, discount on meals
Posted
15 Jun 2017
Closes
15 Jul 2017
Contract Type
Permanent
Hours
Full Time
Due to Company expansion we are delighted to be asked to help support on the Recruitment for this new adventure in Workington to ensure we get the best people available on the market to make this Venture a great success.

PURPOSE OF JOB
Shift Running - effectively run the store, following my Clients policies and procedures to ensure standards are satisfactorily maintained. When not running shift, proactively support the management team in the effective running of the store. Through coaching, motivating and engaging all in store employees, create a culture to be proud of.

PEOPLE - 30%
* All employees understand the relevance of the HWWT2 principles to their roles and live and breathe the principles on every shift.
* Assist the Management Team follow up with New Starters and all employees ensuring they are trained to Company standards and carry out observations on specified tasks.
* Proactively and consistently manage all in-store Employee Relations issues. Utilise the HR Department so that all issues are managed in line with statutory requirements and employment law, updating Area Coach and RGM, as appropriate.
* All statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary.
* Actively promote safety and well being of every employee, customer or contractor in line with company policy as outlined in CSL.
* Assistant restaurant management with training new and existing employees and ensure the standards are maintained.
* Company Security Procedures to be rigorously followed in order to ensure the security of people, premises, stock, equipment and monies at all times.
CUSTOMER - 20%
* Create a customer focused environment which is appealing to my Clients diverse customer base.
* Utilise company tools and reports so that your store consistently provides an excellent level of customer service (e.g. prep for peak, gold standard reports, deployment plans, action plans).
* Provide supervision of hourly paid employees to ensure that CHAMPSCHECK and CER standards are maintained throughout the shift.
* Successfully resolve customer complaints and queries in line with company policy reporting serious complaints to the RGM or Area Coach as appropriate.
* Ensure that the restaurant cleaning plan/rota is adhered to.
SALES - 30%
* Through exceptional operational standards and a 'maniacal' approach to customer service, consistently seek to maximise the sales on your shift. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets, setting team members clear sales targets for every shift.
* Assist RGM in training team on all new products, enabling them to drive sales.
* Ensure that sufficient labour and supplies are available, taking corrective action where necessary.
* Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control.
PROFIT - 20%
* Maximise the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food)
* Accurately adjust forecast of sales and labour to reflect trends and promotions daily.
* Actively utilise system reports and company tools to guarantee 100% product availability.
* Follow the Company Cash Handling Procedures and ensure that customer service employees also adhere to these guidelines.
* Complete all daily paperwork and in-store banking for the designated shift.
* Complete the end of shift/end of day stock check, highlighting discrepancies as necessary.
GENERAL
* Provide support for my Clients other restaurants within your area, as required.
* Involvement in Area Projects, if and when required.
* Act as an ambassador of my Clients at community/commercial events.
* Embrace and embed new and/or changes to my Clients Systems and processes
* Ensure that all company security procedures are followed throughout the shift, particularly at close in order to ensure the security of the premises, people, stock, equipment and monies at all times.
* Manage designated shifts ensuring that all My Clients policies and procedures, principally those contained in the Standards Library are adhered to.
* Ensure that the policies and procedures (contained in the CHAMPS Standards Library) are followed to minimise employee relation issues within the restaurant.
* Professionally represent the company to outside agencies such as Environmental Health Office.
* React to resolve Emergency situations as appropriate.
PERSONAL SPECIFICATION
* Previous experience of managing a diverse workforce
* Demonstrates strong sales focus
* Coaching skills
* Basic HR and employee relations knowledge
* Customer mania
* Strong communication skills at all levels
* Planning and organising

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer