Car Service Advisor, Bristol

Recruiter
Excel Technical Resourcing
Location
Bristol, Avon
Salary
18000.0000
Posted
15 Jun 2017
Closes
15 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Car Service Advisor, Bristol

Job Description:
To provide high levels of customer service on the service reception desk, ensuring there is good communication between Technicians and customers, ensuring their vehicles are ready on time to the agreed standard.

The Role

  • To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership.
  • To liaise with the Workshop Foreman regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.
  • To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times.
  • To maintain close liaison with customers, to ensure maximum customer retention.
  • To ensure effective collection and delivery of customers` vehicles including administering hire / loan cars as required.
  • To be responsible for the standards of appearance, safety and discipline and work within the department.


The Person
This is very hands-on role and the person appointed will:

  • have good mechanical knowledge of cars and parts
  • be able to provide outstanding customer service
  • have excellent communication, organisation and inter-personal skills
  • have good attention to detail
  • be flexible
  • be able to comply with all company and manufacturer`s disciplines and procedures.

And will be:

  • enthusiastic, friendly and helpful
  • committed to delivering an unparalleled level of customer service
  • respectful and courteous to customers and colleagues
  • resilient with a drive to succeed
  • honest with high levels of integrity.


Salary £18-22k OTE £23-26k