1st Line Technical Advisor

Recruiter
Glu Recruit
Location
Nottingham
Salary
£18,000.00 - £18,000.00 Per Year
Posted
15 Jun 2017
Closes
14 Jul 2017
Contract Type
Permanent
Hours
Full Time
Role: 1st Line Technical Advisor

Location: Nottingham

Salary: up to £18K, DOE

PURPOSE OF ROLE

To provide first line technical support on all systems and services used by employees of the group. To maintain accurate records of technical resolutions, to escalate issues to the relevant person if necessary and to effectively manage the expectations of key stakeholders with regular updates.

DUTIES & RESPONSIBILITIES

 Provide first line support to customers via telephone/email/remote support
 Diagnose customers problems
 Report and track faults through our Helpdesk system
 Keeping customers up to date at all times
 Working with our 2nd line support staff as needed
 Escalating IT issues to line manager where necessary
 Diagnosing and resolving technical issues
 Undertaking small to medium-sized IT projects as instructed by line manager
 Providing desktop support
 Setting up and configuring new laptops and desktops
 Installing authorised software to laptops and desktops
 Fault finding to laptops and desktops
 Reporting faults and maintaining logs on desktops and laptops
 Completing internal user hardware moves
 Patching of network and phones
 Ensuring all logs for equipment and users are maintained
 Creating purchase requisitions for IT hardware/software
 Ensuring licensing for all software purchased is recorded and maintained
 Any other duty as assigned by your Line Manager
THE SUCCESSFUL CANDIDATE
 Experience working in a customer service role, preferably in an IT first line capacity
 Managing multiple tasks concurrently
 Good communication skills both written and verbal including the ability to articulate technical concepts to non-technical stakeholders
 Time management and prioritisation
 Attention to detail
 Problem solving

Glu Recruit are an equal opportunities employer.