Jewson - Tool Hire Supervisor

SOS Executive Search
15 Jun 2017
14 Jul 2017
Contract Type
Full Time

Why Jewson?

In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you.

Join the Jewson Tool Hire team and you’ll build productive and profitable relationships with your customers in the area, whilst ensuring our customer service is excellent at all times.

So are you up for handling the ultimate, frontline responsibility for a business and its goals? Could you help sustain a class reputation? If so we have the following opportunities to help support the continuation of our Tool Hire expansion programme.

Do you have sales experience and team-leading skills? Do you know your tools and know what’s best for each and every building task?

In this role you will ensure your Tool Hire area is operating at its maximum efficiency level by building relationships with customers and staff to achieve maximum sales potential and customer service. You will ensure that profitable customer relationships are built by maintaining regular contact with customers by telephone and in person. You will also ensure that any customer complaints are handled promptly and resolved to a satisfactory conclusion and customers’ technical problems and issues are resolved by providing excellent help and advice.

In all of our roles we’ll need you to have great team spirit, and be prepared to help out colleagues elsewhere in the branch when required. To support this you will have a strong customer service ethic, preferably gained in a sales environment, and ideally have some experience of the Tool Hire industry. Driving is required with all roles therefore you must have a full driving license. Experience of towing would be of an advantage.

Knowledge, Skills & Experience Required

Driving license is essential
Experience of people management
Knowledge of hire business
Specialist product knowledge
Financial awareness plus a good level of numeracy
Knowledge and understanding of Health & Safety regulations
Key Results Areas

Customer Service – profitable customer relationships are built; customer complaints are dealt with; professional working relationships maintained with branch staff.
Sales & Marketing – assistance with branch trade events; price awareness of local competition; literature and samples available at all times; promotion of Tool Hire.
Health & safety – ensure safety of self, colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all requirements; H&S certification maintained.
Stock Management – stock takes & PPIs; recommendations made for stock purchases. Supervising/Developing Staff – team briefs; induction training; opportunities for development are identified.
What are the benefits?

On top of a very rewarding career with a company that will always be committed to your development, you can look forward to a competitive salary, company bonus scheme, share scheme, company pension scheme, life assurance, staff discounts and various flexible benefits.