Airline Reservations Agents

Recruiter
NEW FRONTIER RECRUITMENT
Location
Harrow
Salary
£23k - 24k per year + Discounted Holidays
Posted
15 Jun 2017
Closes
14 Jul 2017
Contract Type
Permanent
Hours
Full Time
Airline Reservations Agents

North West London

Salary to £23,000 + Benefits

My client is a leading international airline and they are now seeking to recruit airline reservations agents with travel experience to join their team.

The Airline Reservations Agents will be dealing with elite/VIP clients hence needing previous travel industry experience with fluency in either, Spanish, French or Italian.

The office is open 7 days a week 07.00 - 22.00 on a rota base working 37.5 hr week, need to be flexible with working hours.

Airline Reservations Responsibilities:
Advise customers who are involved in a flight irregularity that they have been re-booked.
Answer all type of queries from Platinum/Elite customers
Process revenue and award/miles reservations
Assist customers with their booking and web queries including special requests
Handle incoming and outgoing phone calls as well as emails
Communicate with confidence, tact and empathy and manage objections and negotiate with customers.

Airline Reservations Previous Experience Required:
Working experience within travel is ESSENTIAL either within an airline, corporate or leisure.
Fluent in English and either Spanish, French or Italian is ESSENTIAL.
Knowledge of any reservations systems is an advantage

Airline Reservations Salary and Benefits
Base salary of circa £23000
Pension

Discounts flights, holidays and hotels
Extra payment for working Sat and Sun and for 3 or more fluent languages.