IT Desktop Support Engineer

£22000 - £26000 per annum
15 Jun 2017
14 Jul 2017
Contract Type
Full Time
This is a brilliant opportunity to join a dynamic and successful Investment Bank in the City of London. They are looking to hire an IT Desktop Support Engineer to provide full desktop IT support to the users at the company and group companies.

In this varied and challenging role, you will work alongside a team of four IT Professionals. The ideal candidate should be personable, outgoing and quick to learn; excellent communication skills are essential, as well as an ability to interact with all levels of seniority. You should have at least 2 years' experience in a similar role, or have completed a relevant apprenticeship recently and be looking for your the next step in your career.

Reporting to:
Infrastructure Manager

Key Responsibilities:
- Provide local IT, telephony and system support for users running Windows, MS Office, Market Data and other business applications.
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate.
- Perform IT desk moves for all users within the organisation.
- Preparation of IT equipment and services for new joiners, in line with procedures and to appropriate deadlines.
- Document new and update existing IT procedures.
- Assist with projects of all sizes including technology infrastructure and software projects.

Key Relationships:
Front & Back Office staff
IT Suppliers

Employment Terms:
- Permanent contract after 6 months probationary period
- 40 hours per week (as part of a shift pattern covering 7am - 6pm)
- 5 weeks holiday
- Competitive salary plus annual discretionary bonus and equity
- Access to pension scheme
- Private medical & life assurance
- Subsidised gym membership
- Occasional weekend working (awarded with time in lieu)

Skills, Attributes and Credentials:

- Experience working in a support and a customer service focused environment (Minimum 2 years).
- Technical skills in Windows 7, Office 2010, Active Directory, Networking (DNS, DHCP, TCP/IP), Remote Access tools, Mobile device configuration (Blackberry UEM).
- Professional manner with excellent communication skills; able to interact with all levels of seniority within the firm.
- Work under pressure, able to listen and interpret customer needs accurately in a positive attitude.
- Able to plan own time effectively; able to prioritise key tasks, work under pressure and meet strict deadlines.
- Detail oriented and logical.
- Proven track record as effective team member.
- Passion for technology.

- Bloomberg, Thomson Reuters, Factset, Fidessa or other Market Data experience.
- Microsoft SCCM and Application Packaging.
- Previous experience in the Financial Services industry.