Dealer Services Officer

£18000 - £35000 per annum
14 Jun 2017
14 Jul 2017
Contract Type
Full Time
We have a superb opportunity for a Dealer Services Officer with a rapidly expanding FinTec Consumer Lending business based in Oxford. This role would suit someone from a sales or account management background. The purpose of the role is to provide second hand car dealerships with a high level of service, answering any lending related queries and assisting with the initial processing of introduced loan applications.

Responsibilities for the role of Dealer Services Officer

* Establish an excellent working relationship with the field based sales team as well as existing Dealers across the UK
* Demonstrate an in-depth knowledge of product offering and lending policy
* Take ownership of inbound calls and always seek to find solutions to dealer queries
* To proactively chase outstanding documentation and applications, effectively communicating information relating to products that are available
* Develop a complete understanding of the application process and provide training to dealer staff Contribute towards functional strategy development, planning and implementation process

Experience require for the role of Dealer Services Officer

* Excellent communication and relationship management skills are essential
* Experience of working within Financial Services environment is desirable, ideally with exposure to liaising with dealerships or intermediaries
* Sales or account management experience is essential
* Motor finance experience is not essential but would be desirable
* Professional and approachable telephone manner
* Excellent organisational skills with the ability to prioritise workload effectively
* Proactive and hardworking with the desire to take on board further responsibilities over time and constantly improve performance

Salary: Between £18-35,000 depending on experience

Location: Oxford

Hours: Weekly shift 9am to 5pm and 12pm to 8pm and 1/2 weekends per month on both Saturday/Sunday between the hours of 10am and 6pm

For more information regarding the role of Dealer Services Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days