Field Service Engineer

C P S Group
£22500 per annum + Car + Package
14 Jun 2017
14 Jul 2017
Contract Type
Full Time
Field Service Engineer - Bristol Area - Up to £22,500 + Van + Package

I am currently working with a well-established business going through an exciting period of growth. They hold a unique position in providing cutting edge services to UK business. My client is currently experiencing an on-going expansion across the UK, due to this they are actively seeking a Field Service Engineer (home based) to cover the Bristol area.

The Field Service Engineer will be expected to provide First Line Maintenance support to a varied customer base. Day to day tasks will involve responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance.

Moving into this position, the Field Service Engineer will have the following responsibilities:
* To provide First Line Maintenance support to the current customer base.
* To support the company by carrying out installation and commissioning duties in both a project and maintenance environment.
* Respond to all interventions in a timely manner, ensuring as reasonably possible that all SLA's are met.
* Provide OOH on-call cover as required by agreed on-call rota.
* Provide the NOC with regular up-to-date information on progress of intervention.
* Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
* Complete all paperwork and documentation within SLA.

The Ideal candidate will have the following skills/competencies:

* Good oral and written communicator.
* Ability to work as part of a team.
* Ability to work on own initiative and deliver key objectives.
* Able to work under pressure.
* Previous experience in telecommunications or related field experience is desirable.
* A sound knowledge of Nokia/Alcatel-Lucent, Ciena, Huawei, Cisco and Tellabs equipment is essential.
* PC literate, especially Microsoft Office suite including MS PowerPoint and MS Visio. Microsoft Excel is essential.
* Willingness and ability to pick up new systems quickly.
* Excellent standard of written and spoken English.
* Excellent telephone manner.
* Self-motivated and able to work to own initiative.
* Ability to effectively manage own time and workload.
* Flexible approach to the role, with the ability to adapt and react to business needs.

If you are looking for a challenging yet rewarding role, in a company that values its employees and puts a big emphasis on your personal development you don't want to miss this vacancy.

A company car and mobile will be provided due to the nature of this role, you will be on-call every week in three and receive a £200 on call allowance.

To find out more, please send in an updated CV and a covering letter detailing your suitability to the role at the first instance.

CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy.