Customer Care Co-Ordinator

Apple Resourcing UK Ltd
Brentwood, Essex
13 Jun 2017
13 Jul 2017
Contract Type
Full Time
Our key client a well known PLC based in South Essex are currently looking to recruit on a permanent level Customer Care Co-ordinator working within their Regeneration South Division

This role is due to departmental expansion.

Your Role
You will provide a prompt, courteous and efficient defect reporting service to purchasers and clients. Receiving Intermediate defects instructions from Purchasers/Employers/Employer’s Agents you will be responsible for the accurate allocation of all defect notices to the relevant trade

Additionally you will be recording the progress of all Intermediate defects accurately, notifying Employer/Employer’s Agent when completed. You will be required to create spreadsheets for recording relevant details of each contract which you will receive defects lists, record on DLP spreadsheets and allocate work applicable to the relevant trade

Your role also includes maintaining hard copy files for each Contract and Private Sale unit maintaining and building files for DLP lists including correspondence to and from subcontractors occupiers satisfaction sheets and Certificates of Making Good defects complete weekly material receipt logs monthly labour attendance sheets and departmental invoices candidate requirements good written spoken communication skills excellent organisational skills computer literate with ability to adapt to new systems ability to liaise with customers direct on problematic issues

Candidate Requirements as a Customer Care Coordinator: Must have experience in and worked with a Housing Association or a Construction Company

Terms Offered
My client offers a salary of £22,500pa
Departmental bonus paid annually 10% of salary based on company targets plus Pension and other lifestyle benefits.

If you wish to apply or discuss this position in more detail please call us or email your latest CV