Building Surveyor - Social Housing

Evro Ltd
Waterloo, Greater London
£18 - £23/hour
13 Jun 2017
13 Jul 2017
Contract Type
Full Time
A new opportunity has become available for a Building Surveyor with our client, a market leading social housing provider.

Purpose of role:

To ensure that our client's residents receive a high quality, customer focused responsive repairs service and that our client's homes and commercial properties are effectively and efficiently maintained to the required standard, with a high emphasis on customer satisfaction.

Key result areas:

To apply professional and technical knowledge to ensure a high quality, value for money service to all our client customers and stakeholders.
To contribute fully and effectively to the resolution of residents' concerns, complaints and enquiries to ensure effective communication, resolution and customer satisfaction
To carry out pre-inspections and building surveys to identify defects including preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken, to ensure effective and appropriate repair solution ensuring all current and applicable regulations are complied with.
To undertake post inspections of completed works to ensure quality, compliance with the Schedule of Rates, value for money and statutory compliance. Ensuring compliance with contractual term and driving performance to achieve KPI's and targets
To ensure robust and effective project management of maintenance contracts with a strong emphasis on partnering and including monitoring internal and external stakeholders against agreed KPI's and targets, ensuring works are completed to budget and good quality budget monitoring information is fed back to Line Managers
To assist the delivery of internal policies, procedures and agreements and look for ways in which to continuously improve the service to achieve value for money and increased resident satisfaction
To monitor the performance of internal and external stakeholders against agreed KPI's and targets to ensure works meet the required standard ensuring Value for Money and customer satisfaction is achieved in line with budget constraints at all times
To follow our client Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
To co-operate with the duty holder as required by Asbestos Regulations 2012' including complying with the Asbestos Management Plan, reporting incidents, passing on information about the presence of asbestos, attending training, project managing surveys and abatement works
Key performance indicators:

Maintain strong communication channels with all internal and external customers
Meet or exceed customer satisfaction as measured through the PI menu.
Manage service provider to deliver a high quality, responsive service within agreed service standards. Deliver services to time and budget.
Maintain and apply knowledge, skill, and ability appropriate to represent the best interests of our client and its customers.
Continuously review services to ensure they provide value for money
Monitor and mitigate financial, Health & Safety, audit recommendations and other risks
Skills/experience required:

Proven ability to provide a customer focused repairs service and demonstrates commitment to customer service, satisfaction and diversity
Proven building surveying ability with a good level of construction technology and contract administration knowledge
Ability to understand, communicate and implement technical solutions to building problems
Ability to work in partnership with a contractor to deliver repairs solutions and identify service improvement options
Ability to convey information to others by way of written reports and technical specifications
Demonstrable experience and skills managing customer relationships to ensure a high level of customer care and satisfaction
In depth knowledge of Schedule of Rates and methods of measurement
Up to date knowledge of Health & Safety and other legislation relevant to the role
Proficient in the use of Microsoft Office and experience of Housing Management/Repairs database
Full UK Drivers licence and use of vehicle
Working at heights
Qualifications required:

Educated to degree level in in Building Studies
DBS: Not required

Driving licence: Yes

Access to own car for work required.

Apply now