Care Coordinator

Didsbury, Manchester
13 Jun 2017
13 Jul 2017
Public Sector
Contract Type
Full Time
Do you have a passion for care? Are you looking for a job where you can really make a difference?

The Human Support Group are a national company that was established in 1998 and who provide care in the community to over 3,000 service users each week which is growing week to week.

We are now looking for a Care Coordinator to join us in our well established Didsbury branch.

As well as a rewarding career we can offer you a competitive package.

Salary, Benefits, Hours and requirements:
• Salary up to £20,000 per annum
• Working hours of 37.5 per week
• On call duties
• Driver’s license is a must due to the nature of the position
• Experience and knowledge in Health and Social Care
• Ability and willingness to provide care in the community at short notice
• Understanding of MS Office applications as well as able to use in-house systems effectively
• Excellent customer service skills both via telephone and in person
• Attention to detail is a must in this role to ensure you work towards company policies and procedures, ensuring the quality of care standard is consistent throughout our services.
• Interest in the industry and passion for care

Duties and responsibilities:
• To accept responsibility for the professional supervision, management, organisation and co-ordination of staff, including the management of the out of hours service in the absence of the Care / Branch Manager
• To participate in the on-call system, ensuring that all service-user calls are completed, providing direct care when required
• To assist the Care Manager, Assistant Care Manager and the Response Team to ensure that you do as much as possible to rectify any problems that occur with staffing both during and out of main office hours
• To ensure that all services offered are appropriate, relevant and sensitive to the needs of service users and to initiate change in line with needs, in consultation with the Care / Branch Manager
• To take overall responsibility for the completion of rotas on a weekly basis to ensure that service user calls are appropriately planned and covered by Care Assistants
• To ensure all Care Assistants are sent an up to date rota of care assignments each week
• To reconcile the Electronic Call Monitoring System (where applicable), highlighting and investigating any issues that have arisen and reporting such issues to the Care / Branch Manager
• To ensure that timesheets (where applicable) are filled in accurately and received within the appropriate time for invoicing and payroll
• To assist with the implementation of care plans, liaising with the service users with regards to the details and the start date of their care package and to maintain regular contact with service users regarding their care
• To provide care in the community where required

Successful candidates will need to complete an Enhanced DBS check shortly after being successful from interview, the cost of this will be met by the employer.

This role has an exception under the Equality Act 2010 as you must be aged 18 or over.

If you’re interested in applying to our vacancy please send a detailed cover letter stating your interest as well as your most up to date CV today