Service Delivery Director / Head of Client Services

Big Red Recruitment Midlands Limited
£80000 - £100000/annum Bonus + Pension
13 Jun 2017
13 Jul 2017
Contract Type
Full Time
Service Delivery Director / Head of Client Services

A leading International software provider delivering niche software to a growing worldwide customer base are seeking a Service Delivery Director / Head of Client Services to take ownership over client engagement and deliver a strategy to improve customer satisfaction and grow revenue across the business.

Salary: £80,000 - £100,000 (DOE) + Bonus + 25 days holiday

Location: Manchester, North West (regular UK and International travel required)

Key Skills

· International experience required.
· Demonstrable background of client service achievement within a software company. Demonstrate the ability to use this knowledge commercially and in context of the client business and to develop this capability throughout the client services team.
· Demonstrable background of effective management and motivation of Client Services staff.
· Excellent negotiation skills (written and verbal), maximising leverage and reaching conclusion.
· The ability to be decisive and diplomatic in adversarial situations.
· Ability to marshal and manage resources (people, funding, materials and support) to achieve company objectives. Able to manage own time efficiently, prioritise and to handle multiple activities.
· Capable of engaging with customers across different countries with different cultures and communication styles.
· Background working with software solutions for complex industries rather than small or point solutions.

The Role

· Define and agree the client services strategy / service delivery management
· Achieve company performance targets for customer retention and revenue growth
· Management and leadership to the client services teams - roughly 30 staff members
· Implement operational improvements
· Support the team on customer engagements
· Take the lead on Key customer engagements and agreements

The Company
This international software company, with offices in 17 different countries, develop and deliver a market leading software product to a global market. The company culture is based around building honest and open relationships with all clients and ensuring the software helps customers get the most out of their business. This company has existed for over 30 years, and you will be joining a multinational and multicultural team of professionals, gaining fantastic international experience.
Big Red Recruitment is working on this role exclusively, and we have interview slots already booked, so if you feel this opportunity is of interest then get in touch for a discussion or click