Customer Service Associate **FULL TRAINING PROVIDED

£8.90 - £11.30/hour
13 Jun 2017
13 Jul 2017
Contract Type
Full Time
Do you have excellent customer service skills? Can you take multiple bits of information to come up with a solution? If yes, we would love to hear from you today!

Manpower UK Ltd is currently recruiting for Customer Service Advisors for their client RBS, based at the Gyle in Edinburgh.

Position details:

* Hourly pay rate varies from £8.90 to £11.31.
* Guaranteed to work 35 hours each week over 4 or 5 days.
* Regular opportunities for overtime, paid at time and a half or double rate.
* Must be fully flexible Monday - Sunday.(you will be required to work at least 1 day at the weekend)
* Full training provided with full pay for the first 4 weeks if successful.

Position Responsibilities:

* First point of contact for all RBS customers.
* Guiding customers through the process ensuring that they are kept up-to-date at each step of the process.
* Log all calls on RBS in-house systems.
* Logging all customer details on RBS in-house systems.
* Monitoring RBS customer accounts, looking for any suspicious activity.
* Resolving complex customer queries in a professional and timely manner.

Essential Skills:

A proven communicator, the successful candidate will maintain the highest personal working standards and performance with emphasis on customer facing abilities. The successful candidate must also possess self-motivation, enthusiasm, and positive attitude and perform as a team player.

* Excellent customer service skills
* Excellent administrative and organisational skills
* Strong interpersonal skills, ability to communicate well via telephone
* Assertive
* Ability to work independently within a strong cohesive team
* PC literate
* Flexible


Our client also has fantastic facilities on site such as:

* Staff restaurant
* On-site free parking
* 24 hour gym
* Plus much more!

You'll need to pass a credit check, criminal records check and be able to provide us with details of your work activity from the past two years