Automotive Service Advisor - Reading

Recruiter
Excel Resourcing
Location
Reading
Salary
£18000 - £39000/annum OTE £37-39k
Posted
13 Jun 2017
Closes
13 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Automotive Service Advisor - Reading

£18,000 - £26,000 OTE £37-39k

Service Advisor Role:
To provide high levels of customer service on the service reception desk, ensuring there is good communication between Technicians and customers, ensuring their vehicles are ready on time to the agreed standard.

Service Advisor Job Requirements:
The ideal candidate will:

- Be experienced in the Service Industry
- Have experience of dealing with the public
- Have a strong work ethic
- Be self motivated
- Possess a high energy for work

Key Performance Indicators for service advisor:

- To achieve targets for product challenge set on a monthly basis
- To achieve mystery shop standards set on a monthly basis
- To achieve Red and Amber scorecard set on a monthly basis
- To achieve service plan targets set on a monthly basis
- To ensure all customers service and MOT dates together with other personal data are updated on all visits
- To ensure Calltracks is used as required by the company for monitoring and training purposes
- Ensure all phones are answered correctly within four rings
- Ensure special order parts are chased daily

Excel Technical are proven specialist recruitment agency for the automotive industry. If you, or some you know are looking for a new position in this industry then please contact us today. We are the market leaders in Technicians, Mechanics, SMART Repairers, Service Advisors, Workshop controllers, Bodyshop repairs, panel beaters and all managerial positions