Service Booking/Warranty Assistant

Recruiter
FastTrack Management Services Limited
Location
London
Salary
£28000/annum OT £32,000 + Benefits
Posted
13 Jun 2017
Closes
13 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
My Client a Superbrand Main Dealership based in West London are looking for a Service booking and Warranty Assistant to join their team.

As Service Bookings / Warranty Assistant you will be reporting to the Aftersales Manager and responsibilities will include:

- Providing customers with a consultative booking service for the maintenance and repair of their vehicle, whilst ensuring the workshop is loaded in such a manner that ensures efficient utiliszation of available capacity
- Administrating a level of workshop and warranty control that will enable the company to achieve its objective of consistently meeting its customer expectations, ensuring that commercial and operational requirements are considered at all times

Previous experience with the Warranty processes is essential

Responsibilities as Service Bookings / Warranty Assistant
- Answering all inbound customer calls and responding to customer e-mails
- Ascertaining customer requirements by listening to the customer description of symptoms, clarifying the problem and documenting this verbatim, advising accordingly.
- Offering to all customers a Direct Dialogue Bay appointment.
- Determining services needed by reviewing service history and referencing manufacturer service intervals.
- Advising customers of potential work required, providing a quotation and documenting on the service booking.
- Prepare service and repair estimates, advise on routine maintenance / repair services required.
- Identifying and selling value added services and accessories as required.
- Determining the customers alternative transport requirements and arranging them as required.
- Pre-allocating work booked to the Service Advisors/ Executive.
- Planning and advising customer of vehicle drop off times.
- Checking for outstanding warranty campaigns and loading the workshop appropriately.
- Provide Workshop and Warranty administration to the Centre, ensuring that claims are entered onto the system and submitted within the required time

Salary:

Basic Salary - £28,000 dependent on experience
OTE £32,000

Additional benefits:
- 25 days holiday per year plus bank holidays
- Private Medical
- Option of a VW Vehicle at preferential rates
- Pension Scheme
- Life Assurance
- Staff preferential rates