Dealership Service Advisor

Recruiter
Goldman and Fine Recruitment Ltd
Location
Leeds
Salary
£22000 - £24000/annum Plus Bonus
Posted
13 Jun 2017
Closes
13 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Goldman and Fine Recruitment Ltd

Reference number: VP2212

Description
Goldman & Fine Recruitment has an exciting opportunity for one of their clients, a prestige dealership, who are looking for a Service Advisor to join their friendly team. The company prides itself on delivering a consistently high standard of customer care at all times, and is seeking an experienced Service Advisor to join their team.

Main Job Function:

As Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Receive customer enquiries by telephone and in person, and successfully convert these into bookings maximising service, sales and profitability by selling core, value added and incremental products. To accurately record vehicle information, service history, and effectively follow-up and prospect customers.

Key tasks as a Service Advisor include:
• Ensure customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Experience Required:
Previous or current experience as a Service Advisor within a franchised dealership is beneficial. A full valid driving licence is also essential for this role.
The ideal person will have a friendly approach to customers and an engaging personality with great attention to detail offering the highest levels of customer satisfaction.

Alternatively:

To apply please contact Stephen Chapman at Goldman & Fine Recruitment Ltd. Ensure to attach your CV in a word format with all your contact details, i.e. telephone, mobile, email etc. Contact details provided, however you can reach us on-line through our website.

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“Service advisor”

“Prestige car dealership”

“Franchise car dealership”

“Customer service”
“automotive customer service