IT Support Analyst

Marcus Donald People
West London
£25000 - £27000/annum
13 Jun 2017
13 Jul 2017
Contract Type
Full Time
IT Support Analyst 

Marcus Donald are working closely with a law firm based in West London, they are looking to hire an IT Support Analyst to join their team of 5. 

Their overall aim is to get an engineer on board and provide technical support to all members of the firm and to assist the IT department in maintaining secure and stable IT systems. 

Key Duties and Responsibilities for IT Support Analyst: 

- Provide user support for approved facilities via phone, remote connection and desk - side visits 
- Maintain records within call logging software of all calls for support, and action is taken 
- Set-up users and access rights on the approved systems 
- Assist in roll-out of new systems to users 
- Basic network troubleshooting 
- Set up PCs and workstations to access network, servers and required software in accordance with agreed guidelines 

Essential Experience for IT Support Analyst: 

- Windows 7 
- Microsoft Suite 2010/2016 
- Citrix 
- Avaya IP Telephony 
- Legal Applications - Bighand Digital Dictation 
- Active Directory 
- Excellent organisational skills 
- Strong client service and communication skills 

My client is looking for someone to start ASAP and they are paying up to £27,000 per annum + benefits! 

Call Ellie from Marcus Donald to discuss more. 

IT Support Analyst