IT Analyst - 1st and 2nd Line

ComputerWorld Personnel Ltd (CWP)
£22000 - £24000/annum Benefits
13 Jun 2017
13 Jul 2017
Contract Type
Full Time
New role** IT Analyst 1st and 2nd Line - Commutable from Bristol, Bath, Chippenham, Thornbury - £22,000 - £24,000

I am currently seeking an IT Analyst to work in a well-established Service Desk team for a market leading client who are based on the outskirts of Bristol.

The successful candidate will provide 1st and 2nd Line phone based support to a network of internal customers. You will ensure that all problems are either solved or escalated to the 3rd Line Engineers. You will be required to be aware of and stick to the Service Level Agreement, and ensure that you do all in your power to meet these service levels.

You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support to both bespoke software products as well as the Microsoft Office family of products including Sharepoint, and you will be expected to ensure you know how to operate the software and how it is used throughout the business. You will also work on and fix server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 3rd Line support.

Experience of supporting some or all of the following technologies is required:

- Windows Server
- Active Directory
- Basic Exchange queries
- Printer and scanner fixes
- 1st and 2nd Line IT Support
- Application support
- 1st/2nd line support
- Helpdesk or Service Desk experience in a phone based environment

Excellent communication skills and organisational skills are essential prerequisites of this role.

This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for progression for those who shine in the IT department. A full program of training is also provided, with the opportunity to gain industry recognised qualifications. It is an ideal opportunity for an IT Analyst with 1st and 2nd Line support experience in a commercial environment who is looking to move into a friendly, supportive and busy environment.

This is an urgent vacancy, and interviews will be taking place this week (week commencing 12th June), so please apply immediately to avoid disappointment.

Key words: 1st line, 2nd line, support, projects, "Active Directory", Software, Hardware, Applications, Sharepoint, SQL Server, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange