Automotive Customer Care Administrator

Progress Recruitment Solutions
West London
£16000 - £18000/annum
13 Jun 2017
13 Jul 2017
Contract Type
Full Time
Customer Care Administrator required in West London
£16,000 - £18,000 OTE
Monday – Friday 8:00am – 5:00pm
Our Client in West London an automotive franchised main car dealership is currently looking to recruit a highly professional customer service advisor to join their Marketing / Customer Service Department
As part of their automotive main dealer marketing team you will be responsible for maintaining customer relations within their service department.

The role will involve:
Contacting Customers that have visited the Service department the previous day to ensure their visit to the dealership was pleasurable and that the service and / or repairs were satisfactory.
Handling any complaints to conclusion
Advising the customer of any additional repair issues/costs and gaining authorisation for additional work, promoting and up-selling products such as service plans and extended warranties.
Assisting with rebooking vehicles for additional work / services and repairs
Assisting the service team members as and when required

It is essential that candidates have a polite telephone manner and excellent communication and customer service skills and are of smart appearance. This can be a busy environment so strong organisation is essential.

Ideally candidates will have automotive experience and a good technical knowledge, of at least 1 year within the motor trade, either in a contact centre or face-to-face position.
To apply for this vacancy please contact Sasha Etchels at Progress Recruitment Solutions quoting reference PRS11987
Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however if you have automotive experience we will keep your details on file and contact you should a vacancy arise that matches your skills and experience.

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