Head of Service Delivery (Cloud)

Walter Samuel Ltd
£85000 - £100000/annum
13 Jun 2017
13 Jul 2017
Contract Type
Full Time
Head of SDM / Service Delivery Director / Senior Service Delivery Manager / Senior Customer Manager / Senior SDM / Customer Experience Director / Customer Evangelist / West London /

About this role:

Global Tech Leader currently seeks a Service Delivery Director to lead a team of senior service Delivery managers. To apply you must be an incredibly strong leader who motivates and inspires high perfomaing teams along with having an obsessive nature to delivery awesome customer experience.

Key responsibilities include;

* Developing and maintaining c-suite relationships at enterprise level in client organisations
* Great leader - motivate, inspire and encourage great performance, leading from the front mentality
* Creative thinking, always looking for ways to improve everything you come in to contact with

Skills required;


* Exceptional track record in a Senior Service Delivery / Customer experience role at enterprise level
* Managing client accounts at £1.5m+ per annum (ideally up to £7-10m per annum)
* Strong people management experience, 8+ people, ideally SDM style profiles
* Ability to present and network at C-suite level
* Commercial experience, managing renewals, contract negotiations etc
* Have strong negotiating skills
* Be able to network and develop key relationships
* Self-starter with ability to be effective in virtual environments
* Excellent written and verbal communication skills
* Excellent teamwork skills

For a confidential discussion please call Chris Murdoch on (Apply online only)