Docucare Operator - Manchester

£16000 - £17000/annum 1200.00
13 Jun 2017
13 Jul 2017
Contract Type
Full Time
Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course - works. Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Learn more at (url removed). Purpose:

* Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
* The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

* Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
* Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
* Contributing to service transformation and business growth (KPI: Further profitable service revenue)



* The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. General:
* Intermediate level job with some work experience
* Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
* Identifies problems in straightforward situations, and makes sound decisions using standard procedures
* Works within established procedures with a moderate degree of supervision Primary Responsibilities:
* Carries out regular preventative maintenance checks on client fleet of machines
* Replenishes consumables
* Maintains log of all activities including on-site parts inventory
* Maintain clean and tidy devices and surrounding environment
* Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
* Ensures SLA is achieved and customer requirements are met
* Commitment to maintain skill set through personal development and training
* Promotes knowledge sharing and acts as a mentor/coach

Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Candidate Background: Minimum Advanced knowledge of all site products and client IT environment Minimum Experience in a customer facing service delivery role Minimum Demonstrates a proactive approach to work with initiative and drive Minimum Good technical and/or electrical aptitude