Client Support Executive - Bilingual Chinese/English-DAY SHIFT
Client Support Executive looking after our Clients with a focus on the Chinese speaking market. Must be fluent in Chinese.
Must have at least a 2 year working visa.
Customer Service experience is essential, and helpful if within the Financial Services industry.
- Running on-line searches and matching / comparing against internal and external company listings
- Administering the set up of new client accounts
- Taking incoming and making outbound calls to/from clients
- Responding to client enquiries via email
- Processing client withdrawals and internal account transfer requests
- Assisting clients with the use of their accounts and the online platform
- Providing basic technical/trading support for clients
- Electronic filing
- Scanning and photocopying
- Archiving documents
- Mail mergers
- Sending out welcome letters to clients
Nightshift holiday cover from time to time, approximately 20 - 30 nights per year will be expected.