Client Support Executive - Bilingual Chinese/English-DAY SHIFT

Val Wade Recruitment
London, South East England
11 Jun 2017
11 Jul 2017
Contract Type
Full Time

Client Support Executive looking after our Clients with a focus on the Chinese speaking market. Must be fluent in Chinese.

Must have at least a 2 year working visa.

Customer Service experience is essential, and helpful if within the Financial Services industry.

Main responsibilities:

  • Running on-line searches and matching / comparing against internal and external company listings
  • Administering the set up of new client accounts
  • Taking incoming and making outbound calls to/from clients
  • Responding to client enquiries via email
  • Processing client withdrawals and internal account transfer requests
  • Assisting clients with the use of their accounts and the online platform
  • Providing basic technical/trading support for clients
  • Electronic filing
  • Scanning and photocopying
  • Archiving documents
  • Mail mergers
  • Sending out welcome letters to clients

Nightshift holiday cover from time to time, approximately 20 - 30 nights per year will be expected.