Client Support Executive - Bilingual Chinese/English-DAY SHIFT

Recruiter
Val Wade Recruitment
Location
London, South East England
Salary
25000.0000
Posted
11 Jun 2017
Closes
11 Jul 2017
Contract Type
Permanent
Hours
Full Time

Client Support Executive looking after our Clients with a focus on the Chinese speaking market. Must be fluent in Chinese.

Must have at least a 2 year working visa.

Customer Service experience is essential, and helpful if within the Financial Services industry.

Main responsibilities:

  • Running on-line searches and matching / comparing against internal and external company listings
  • Administering the set up of new client accounts
  • Taking incoming and making outbound calls to/from clients
  • Responding to client enquiries via email
  • Processing client withdrawals and internal account transfer requests
  • Assisting clients with the use of their accounts and the online platform
  • Providing basic technical/trading support for clients
  • Electronic filing
  • Scanning and photocopying
  • Archiving documents
  • Mail mergers
  • Sending out welcome letters to clients

Nightshift holiday cover from time to time, approximately 20 - 30 nights per year will be expected.