Digital Client retention & Customer Support manager

Chichester, West Sussex
11 Jun 2017
11 Jul 2017
Contract Type
Full Time

Digital Client Retention & Customer Support Manager- £24-£27K- Chichester - Perm

Our Client is a leading currency specialist, providing a web-based online payment platform for Multinational Companies and Private Individuals.
They are looking for a flexible, results-focused individual to maintain and grow their current client base whilst offering creative input to the client experience.
This is a fantastic opportunity to work in a fun, friendly and forward-thinking organisation with significant potential for you to develop your career and grow with the business.

Key Responsibilities:
-To ensure all new and existing customers experience a relevant and positive customer journey
-Deliver a clear and continuous focus across the company of the importance of the customer journey whilst pro actively gathering feedback to improve processes
-Use digital channels to communicate with new and existing clients

Main Job Tasks:
-Use Wordpress to update the company's website by adding new pages and editing existing copy.
-Manage, post and share on social media platforms such as Facebook, Twitter and LinkedIn.
-Track website performance using Google Analytics and communicate findings and/or client trends to management
-Produce monthly or ad-hoc reports on competitor activity
-Create engaging blog posts, ensuring that copy is in line with brand guidelines
-Gather feedback from company colleagues and clients on ways to improve current processes of the customer journey. Designing and testing new enhancements
-Create and issue emails to the company client base regarding market information and company services
-Maintain contact with the companies agents in order to grow our client base
-Contact companies client base by telephone as required
-Holiday cover of the client support role

Essential Skills & Experience:
-Proficient in Wordpress
-Minimum 2 years previous experience in a customer focused and digital environment
-Excellent ability to analyse and report findings on client information
-Excellent communication skills with the ability to interact with people at all organisational levels
-Good understanding of MS Word and Excel
-Good understanding of business media and marketing tools
-Confident and mature in attitude organising workload and prioritising
-Able to take ownership, use initiative and demonstrate good judgement

Please send cv to or call Shannon on

STR Limited is acting as an Employment Agency in relation to this vacancy.