Charities Help Desk Advisor

Virgin Money
Edinburgh, Midlothian
11 Jun 2017
11 Jul 2017
Contract Type
Full Time

Looking for one of the most Rewarding jobs around?

As part of our mission to make 'everyone better off’ Virgin Money Giving was created to help charities raise more. We are the official sponsor of the Virgin Money London Marathon and fundraising doesn’t get much bigger than that! Unlike some other fundraising websites we don’t make a penny in profit for donation - so more money goes to good causes.

We’re on the lookout for a fantastic person to join our team in delivering a service to our customers. By fantastic we mean that you will be compassionate, caring, solutions focused and above all have that natural desire to put the customers at the heart of everything you do.

Does this sound like you? Read on….

The core of your role will be to provide support and advice to fundraisers, charities and donors. Our Helpdesk team are passionate about charities and we want you to share that passion too. From basic web site usage to technical issues, our advisors give personalised advice to our customers enabling them to access the full benefits of Virgin Money Giving.

In becoming an expert in all things Virgin Money Giving you’ll advice and provide technical support to charities, aiding them in the design and understanding of their fundraiser management reports and charity web page. As an advocate for the brand we’ll also seek your support in executing effective inbound and outbound campaigns to increase market awareness of our proposition.

We’re determined to spread the positive word about our mission in everything we do so you’ll need strong written and verbal communication skills and have inbound and outbound telephone experience. To be brilliant in this role you’ll need excellent organisational skills with an aptitude for IT including Microsoft Excel (if you’re a Social Media geek that would be brilliant too!). And finally if you have experience or at least an understanding of the 'not for profit’ or fundraising sector it would be really helpful.

If you’re smiling with excitement whilst reading the above - Apply now. We could be the perfect match for each other.

This role is available on a 6 month contract and will be based in our Edinburgh or Norwich office.

Salary from £16,500 up to £22,500 plus a great range of benefits (like discounts across the Virgin Group!)